Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisyelis Salazar

houston,TX

Overview

2
2
years of professional experience

Work History

Host

Casa Garcia's Mexican Restaurant
Austin, TX
06.2024 - 08.2024
  • Resolved conflicts between customers when necessary.
  • Processed payments from customers using a POS system.
  • Managed dining room layout to maximize efficiency of staff members.
  • Took reservations over phone and in person.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Answered telephone to provide dining information and take reservations.
  • Managed incoming calls during busy shifts.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided customers with accurate wait times and monitored waiting list.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Spoke with patrons to drive satisfaction with food and service.

Attendant

Canteen
Austin, TX
07.2024 - 07.2024
  • Provided friendly reminders to customers about upcoming events or promotional offers.
  • Responded promptly to customer inquiries regarding services offered or product availability.
  • Provided accurate change and processed credit card transactions quickly and efficiently.
  • Assisted other staff members in completing tasks as needed.
  • Cleaned work areas and equipment at the end of each shift.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
  • Trained new staff on operational procedures and customer service standards.
  • Reported incidents of damage or loss to supervisor for immediate remediation.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Managed appointment scheduling and maintained efficient time slots for services.
  • Monitored main areas to replenish inventory items when supplies ran low.
  • Communicated with management regarding special requests to meet guests' needs.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Prepared Foods Team Member

Tutty FRUTTY
Austin, TX
04.2022 - 09.2023
  • Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
  • Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
  • Checked out customers quickly at the register while maintaining a friendly attitude.
  • Responsible for stocking shelves with prepared foods products.
  • Created labels for packaged items such as salad dressings, dips.
  • Assisted in setting up displays to promote new or seasonal products in the prepared foods section.
  • Operated cash registers to process customer orders efficiently.
  • Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
  • Followed recipes for preparing various types of hot and cold foods.
  • Assisted customers in selecting appropriate items from the prepared food section.
  • Performed opening and closing procedures including cleaning counters and equipment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Managed incoming calls during busy shifts.
  • Resolved conflicts between customers when necessary.
  • Processed payments from customers using a POS system.
  • Balanced cash drawers at the end of each shift.

Education

High School Diploma -

Gonzalo Mendez
Cuidad Guayana, Venezuela
07-2020

Skills

  • Customer Service
  • Guest Relations
  • Takeout order processing
  • Professional Appearance
  • Strong interpersonal skills
  • Team Collaboration
  • Telephone reception
  • Server Support
  • Menu knowledge

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Attendant

Canteen
07.2024 - 07.2024

Host

Casa Garcia's Mexican Restaurant
06.2024 - 08.2024

Prepared Foods Team Member

Tutty FRUTTY
04.2022 - 09.2023

High School Diploma -

Gonzalo Mendez

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Lisyelis Salazar