Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lita Afatasi

West Jordan,UT

Summary

Proven team player and skilled negotiator, I excelled at Acima Credit by enhancing debt recovery through empathetic customer engagement and effective payment plan development. Demonstrated exceptional safety awareness and compliance as a Cabin Crew Member at Unifi, significantly improving flight experiences. Expert in training and mentoring, I consistently uphold company policies and regulations, driving team success.

Overview

14
14
years of professional experience

Work History

Cabin Crew Member

Unifi
09.2017 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

Collections Agent

Acima Credit
07.2016 - 12.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.

Collections Agent

Comcast, Xfinity
06.2010 - 12.2015
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Education

High School Diploma -

Faasao High School
American Samoa
05-1981

Skills

  • Reliability and punctuality
  • Equipment monitoring
  • Initiative-taking
  • Safety awareness
  • Employee interaction
  • Compliance and regulations

Languages

Spanish
Professional Working

Timeline

Cabin Crew Member

Unifi
09.2017 - Current

Collections Agent

Acima Credit
07.2016 - 12.2017

Collections Agent

Comcast, Xfinity
06.2010 - 12.2015

High School Diploma -

Faasao High School

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Lita Afatasi