Lita Gardner
Lavon
Summary
Dedicated to enhancing customer experience and overall wellbeing through exceptional customer service, knowledge sharing, and transparency, delivering high-quality care via ongoing learning and improvement. Strong interpersonal skills, with a talent for effectively addressing concerns and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Customer Care Advisor
Bestow Inc
Dallas
08.2024 - 11.2025
- Deliver support for customers and agents related to life insurance products and service inquiries using telephone (inbound and outbound), email, and chat.
- Processed payments and managed billing adjustments efficiently.
- Scanned and sorted incoming mail, entering data into Salesforce database for accurate management.
Managed outgoing mail cases, ensuring prompt and organized distribution. - Conducted technical troubleshooting and forwarded escalation case for additional evaluation.
Virtual Treatment Coordinator
Walmart Health
Carrollton
01.2023 - 08.2024
- Handling patient intake and screening by conducting interviews, understanding the patients’ symptoms and medical history, and recommending the appropriate physicians for treatment through Epic.
- Assisting patients in scheduling appointments with Primary Care Physician or Primary Dental physician within their proximity.
- Enabling virtual consultations for healthcare providers and patients to ensure optimal treatment access
- Training and mentoring new hires to equip them with the knowledge and skills needed to be proficient contributors.
- Performing medical and dental insurance verifications by explaining benefits and coverage levels to patients.
- Providing top class patient experience using excellent interpersonal and listening skills, professionalism, and phone etiquette skills while engaging them on inbound/outbound calls.
Logistics Coordinator
Driven Force Inc (Contractor For DHL Express)
Dallas
04.2014 - 12.2023
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Prepared shipping quotes and negotiated quotes with cargo operators.
- Rendered excellent customer service to clients through inbound and outbound calls.
- Reconciled incoming and outgoing packages with the shipping manifest to ensure all packages are accounted for.
- Processed payments and balanced cash and electronic transactions.
Caregiver
Home Instead Senior Care Home
Rockwall
03.2013 - 12.2013
- Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, mobility and transfers.
- Monitored clients’ health and behavior and reporting any changes to healthcare professionals.
- Prepared and served nutritious meals to patients’ dietary restrictions.
- Maintained a clean, safe and organized home environment through light housekeeping tasks.
Education
Certification - Medical Assistant
Remington College
Garland, TX08.2012
High School Diploma -
Community High School
Nevada, TX06.2010
Skills
- Data analysis and reporting through Microsoft Excel
- Patient medication management
- Problem solving and critical thinking
- Excellent communication skills
- Leadership and training skills
- Scheduling and workflow planning
- Proven ability to work independently, as well as a productive team member
- Demonstrated ability to multitask and produce quality work in a changing environment with constant interruptions
- Active listening and empathy
- Time management
Timeline
Customer Care Advisor
Bestow Inc
08.2024 - 11.2025
Virtual Treatment Coordinator
Walmart Health
01.2023 - 08.2024
Logistics Coordinator
Driven Force Inc (Contractor For DHL Express)
04.2014 - 12.2023
Caregiver
Home Instead Senior Care Home
03.2013 - 12.2013
Certification - Medical Assistant
Remington College
High School Diploma -
Community High School