Litabel Garcia
Miramar,USA
Summary
Dynamic Account Management and Financial Services professional with a proven track record of cultivating strong client relationships, driving revenue growth, and managing complex accounts with precision. Recognized for a collaborative approach, adaptability, and a results-oriented mindset, supported by expertise in strategic planning, client communication, and problem-solving. Skilled in overseeing account operations, financial processes, and administrative functions while ensuring accuracy and compliance.
In addition to financial expertise, bring creative strengths in content creation and website design, contributing to brand development and client engagement. Highly adaptable and resourceful, with the ability to thrive in fast-paced environments, quickly learn new tools and processes, and apply innovative business techniques that support both team success and organizational growth.
Overview
8
8
years of professional experience
Work History
Account Manager
Manare Debt Relief
11.2024 - Current
- Scheduled and managed client payments, ensuring accuracy and timeliness.
- Organized and tracked all client fees and payments to maintain clear financial records.
- Created and maintained comprehensive client files, accurately uploading and updating information in the CRM system.
- Developed and maintained strong relationships with clients
- Provided regular updates on account performance to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Collaborated with the finance team to resolve billing discrepancies
- Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
- Negotiated settlements with creditors on behalf of clients, successfully reducing debt balances by up to 60% in many cases.
- Managed a portfolio of client accounts, ensuring timely communication, documentation, and progress toward debt resolution.
- Educated clients on the debt settlement process, timelines, payment plans, and financial implications with full transparency.
- Handled escalated client concerns with professionalism, empathy, and a solution-oriented approach to retain client trust and satisfaction.
- Achieved and exceeded monthly resolution goals while maintaining high levels of customer satisfaction and retention.
Account Manager/Debt Negotiator
ENCOMPASS RECOVERY GROUP
01.2024 - 11.2024
- Developed and maintained strong relationships with clients
- Provided regular updates on account performance to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Collaborated with the finance team to resolve billing discrepancies
- Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
- Negotiated settlements with creditors on behalf of clients, successfully reducing debt balances by up to 60% in many cases.
- Managed a portfolio of client accounts, ensuring timely communication, documentation, and progress toward debt resolution.
- Educated clients on the debt settlement process, timelines, payment plans, and financial implications with full transparency.
- Handled escalated client concerns with professionalism, empathy, and a solution-oriented approach to retain client trust and satisfaction.
- Achieved and exceeded monthly resolution goals while maintaining high levels of customer satisfaction and retention.
- Maintained accurate records using CRM and financial software systems; ensured compliance with federal and state regulations.
Sales
PTE Systems International
08.2023 - 12.2023
- Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a regular basis
- Created customized proposals tailored specifically for each client's needs.
- Consistently achieved monthly sales quotas by effectively managing leads, conducting product demonstrations, and closing deals
Operations Assistant
Financiera Aguadulce
03.2020 - 02.2022
- Apply loan portfolio payments to the finance company's system.
- Create, update files of clients with approved credits.
- Follow up on customer payments and negotiate payment arrangements.
Operations Assistant
Banco G&T Continental
10.2018 - 03.2020
- Implementation of e-IBS system: transactions (payment of checks, deposits, local and international transfers), check preparation.
- Use of CashPro platform for the generation of international transfers.
- Bank account reconciliation.
Administrative Assistant
Banco G&T Continental
03.2018 - 10.2018
- Generation of purchase orders.
- Petty cash expenses.
- Search, selection and relationship with suppliers.
- Keeping control of expenses and payments to suppliers.
- Placing orders for office supplies and supplies.
Front Desk Receptionist
Banco G&T Continental
11.2017 - 03.2018
- Customer Service
- Delivery of checks to suppliers
Education
Bachelor's degree - Business Management
Universidad Interamericana de Panama
05.2021
Skills
- Hospitality
- Financial Report Writing
- Data collection
- Customer service
- Spanish
- Filing
- English
- Personal assistant experience
- Financial Services
- Travel planning
- Analysis skills
- Database management
- Inventory Control
- Customer support
- Organizational skills
- Negotiation
- Administrative experience
- Sales
- Microsoft Office
- Account management
- Goals and performance
- Documentation and reporting
- Data-driven decision making
- Problem-solving
- Multitasking and organization
- Social media Content Creation
Languages
Spanish - Fluent
Bilingual
English - Fluent
Timeline
Account Manager
Manare Debt Relief
11.2024 - Current
Account Manager/Debt Negotiator
ENCOMPASS RECOVERY GROUP
01.2024 - 11.2024
Sales
PTE Systems International
08.2023 - 12.2023
Operations Assistant
Financiera Aguadulce
03.2020 - 02.2022
Operations Assistant
Banco G&T Continental
10.2018 - 03.2020
Administrative Assistant
Banco G&T Continental
03.2018 - 10.2018
Front Desk Receptionist
Banco G&T Continental
11.2017 - 03.2018
Bachelor's degree - Business Management
Universidad Interamericana de Panama
Similar Profiles
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Mandy BurrMandy Burr
Negotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt ReliefNegotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt Relief
Kiara ParhamKiara Parham
Client Success Specialist at National Debt ReliefClient Success Specialist at National Debt Relief
SEON HARVEYSEON HARVEY
340B Internal Auditor at Memorial Healthcare System340B Internal Auditor at Memorial Healthcare System
MARIA M JOHNSONMARIA M JOHNSON
Field Support Consultant at Department of Children and FamiliesField Support Consultant at Department of Children and Families