Litanja Moses
Chicago,IL
Summary
Seasoned Operations Manager and talented entrepreneur with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas needing improvement, and implementing changes with a strategic approach.
Overview
18
18
years of professional experience
Work History
Hairstylist
Aura Galleries
05.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Owner/ Operator
Kopykatz Boutique
10.2019 - 03.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Hairstylist
Shark Tank Hair Salon
06.2017 - 10.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
Owner/Operator
Vip Hair Bar
05.2005 - 10.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
License - Cosmetology
Paul Mitchell Schools
1225 S Halsted 01.2015
GED - General Studies
Lincoln Park High School
2001 N Orchard 01.2001
Skills
- Strategic marketing
- Contractor negotiations
- Business process optimization
- Business Development
- Revenue Generation
- Inventory management
- Customer consultation
- Outstanding client retention
- Networking expertise
- Staff Management
Timeline
Hairstylist
Aura Galleries
05.2023 - Current
Owner/ Operator
Kopykatz Boutique
10.2019 - 03.2023
Hairstylist
Shark Tank Hair Salon
06.2017 - 10.2019
Owner/Operator
Vip Hair Bar
05.2005 - 10.2015
License - Cosmetology
Paul Mitchell Schools
GED - General Studies
Lincoln Park High School
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