Litasha Arthur
Loris,SC
Summary
Dynamic healthcare professional with extensive experience excelling in high-volume call environments. Proven expertise in medical billing and HIPAA compliance, coupled with strong problem-solving abilities. Adept at fostering patient relationships and enhancing operational efficiency, consistently delivering exceptional customer service and support in fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Expert 1
Carecentrix
Lynchburg, USA
06.2023 - 01.2025
- Worked in a remote high-volume call center environment and receive/respond to up to 30-60 outbound calls per day from providers, referral sources and patients.
- You will collect clinical and demographic information and enter it in the system also train in correspondance
Federally Certified Navigator
Careteam Plus
Conway, USA
10.2021 - 08.2022
- Help consumers prepare applications to establish eligibility and enroll in coverage through the Exchanges and potentially qualify for insurance affordability programs.
- They also provide outreach and education to raise awareness about the Exchange.
- Provide enrollees with unbiased information about the health insurance exchange and the health plans that are available.
- They can help applicants determine whether they qualify for subsidies or Medicaid, Medicare, and assist with the enrollment process.
Medical Office Assistant
Careteam Plus
Conway, USA
04.2021 - 08.2022
- Answer phone calls, emails, and in-person inquiries.
- Communicate with patients to set up and schedule optimal appointment time.
- Gather and track medical information from patients.
- Organize and input data into electronic health records.
- Inquire and process patient's health insurance.
- Support office with administrative and secretarial tasks.
- Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished.
- Understand and maintain HIPAA regulations.
Patient Access Representative
Tidelands Health
Murrells Inlet, USA
05.2019 - 03.2021
- Interviews patient and/or designee to collect and enter demographic, financial and personal data into hospital mainframe computer system.
- Medical Terminology Knowledge of Windows applications Strong Interpersonal skills, customer service focus and problem solving skills.
- Ability to manage multi-tasking efficiently and professionally. (Remote and in-office)
Administrative Assistant/ Dispatcher
Orange Lake Resort
Myrtle Beach, USA
02.2014 - 11.2017
- This was a contract position located in Myrtle Beach, SC.
- I performed clerical duties such as scanning, editing documents, filing and recording weekly meeting notes.
- I worked with Subcontract Technical Representatives and Subcontractors.
- I assisted with all office duties and maintained supplies for General Manager.
Education
Certificate - Certified medical assistant
Bryan University
Tempe, AZ12.2025
Bachelors - Biology Science
Allen University
Columbia, SC06.2013
High school diploma -
Lake City High School
Lake City, SC05.2008
Skills
- HIPAA
- Remote
- Billing
- Office Management
- Employee evaluation
- Administrative Assistant
- Data Entry
- CPT coding
- ICD-10
- Covid-19 testing/Scheduling
- Work from home
- Front Desk
- Phone etiquette
- Reception
- EMR systems
- Word processing
- Medical Records
- Epic
- MediTech
- Documentation review
- Customer support
- Athena health
- Typing
- Medical Collection
- Analysis skills
- Sales
- Training
- Team player
- Medical Scheduling
- Outlook
- Medicare
- Time Management
- Customer service
- Medical receptionist
- Receptionist
- Microsoft Excel
- Transcription
- Medical Office Experience
- QuickBooks
- PCR
- Medical coding
- Managed care
- Medical billing
- Windows
- Negotiation
- Microsoft Word
- Clerical Experience
- Insurance Verification
- LAN
- ECW
- Scheduling
- ICD coding
- Medical Terminology
- Recruiting
- Anatomy knowledge
- Customer Service
- ICD-9
- Filing
- Microsoft Office
- English
- Electronic health records
- Medical terminology
- Data entry
- Problem solving
- Attention to detail
- Team collaboration
- Administrative support
- Teamwork and collaboration
- Remote office availability
- Active listening
- Decision-making
- Task prioritization
- Leadership
- Troubleshooting
- Calm under pressure
- Friendly, positive attitude
- Written communication
- Computer skills
- Good Telephone Etiquette
- Planning
- Self-Directed
- Problem resolution
Certification
Driver's License
Languages
English
Full Professional
Timeline
Healthcare Expert 1
Carecentrix
06.2023 - 01.2025
Federally Certified Navigator
Careteam Plus
10.2021 - 08.2022
Medical Office Assistant
Careteam Plus
04.2021 - 08.2022
Patient Access Representative
Tidelands Health
05.2019 - 03.2021
Administrative Assistant/ Dispatcher
Orange Lake Resort
02.2014 - 11.2017
Certificate - Certified medical assistant
Bryan University
Bachelors - Biology Science
Allen University
High school diploma -
Lake City High School