LiTasha Carlisle
Dickinson,TX.
Summary
Meticulous and results-driven professional with 20 years of expertise in customer service, restaurant and office management, managed care, client assessment and HIPAA compliance. Proficient in administering client assessments, establishing best billing practices, maintaining client files and delivering process breakthroughs. Confident, organized and committed individual dedicated to fostering positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
21
21
years of professional experience
Work History
Food Service Associate
Houston Methodist Hospital
04.2022 - 02.2023
- Maintained knowledge of current nutritional practice regarding therapeutic diets
- Checked for errors on tray to assure that tray card information was consistent with foods served
- Developed and maintained good working rapport with inter-department personnel as well as with other departments within facility to ensure that food service properly met needs of patients
- Resolved patient problems and needs outside of job description by communicating with UAP and nurses
- Recommended or made authorized food substitutions for patients who refused foods served
- Contributed to team effort by assisting co-workers as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered meals to rooms and provided friendly service to all facility guests.
Operations Manager
Little Caesars Pizza
01.2018 - 01.2021
- Supervise staff of over 30 managers and employees to include training, recruiting and performance appraisal toward promotion
- Responsible for all daily operations to include schedule creation in order to provide highest customer service and product available
- Ranked in top 10 of 530 locations in profitability with increased sales over 3 consecutive years
- Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting
- Consistently control profits and losses by following company guidelines for labor and inventory management
- Assisted in planning, scheduling ,training, hiring, and project management of recent restaurant remodel
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Sonic Drive
01.2002 - 01.2017
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%
- Oversaw day-to-day business operations floor by fostering deep professional relationships with wholesale contacts and customers
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Purchased adequate quantities of necessary restaurant items including food, beverages, equipment and supplies
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies
- Ensure customer service to 13 locations in Canada (PepsiCo Bottlers, Co-Pack and FOBO facilities), facilitating 100% Product availability and 100% On-time delivery
- Ensure order accuracy and update all order delivery changes, proactively communicate to customer base any modifications or product availability
- Administration of Pepsi concentrate bottler order management system (SAP)
- Analyze inventory to ensure 100% fill rate of customer orders based on Availability to Promise (ATP)
- Batch Allocation of SSL components to mitigate concentrate risk – push sales
- Backorder / KPI Reporting
- Maintain tracking records on inbound replenishment to Distribution Centers
- Manage all concentrate replacements through guidelines set forth in Concentrate Replacement Policy
- Manage all concentrate R&D samples
- Manage LTO reporting weekly updates to management and Brand Teams
- Inclusion/Exclusion & Pricing for all innovation and Limited-Time- Offerings
- Backfill in times of staffing shortages due to illness or vacation
- EXPERTISE
- Customer Service Office Management Recruiting and Hiring Relationship Management HIPAA Compliance Coaching Cash handling Budgeting Inventory POS
Education
GED -
College of The Mainland
02.2023
Skills
- Adaptability
- Leadership
- Problem-Solving
- Multi-tasking
- Attention to Detail
- Strong computer skills
- Proficient with PC software
- Safety Precautions
- Hospitality Management
- Patient Care
- Hospital Standards
- Cash Register Operations
- Safe Food Handling
- Productivity and Efficiency
Timeline
Food Service Associate
Houston Methodist Hospital
04.2022 - 02.2023
Operations Manager
Little Caesars Pizza
01.2018 - 01.2021
General Manager
Sonic Drive
01.2002 - 01.2017
GED -
College of The Mainland
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