Liteshia Morrisette
Ocean Springs,MS
Summary
Diligent business owner with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Overview
10
10
years of professional experience
Work History
Owner/CFO
Crwnd1z
06.2018 - Current
- Designed detailed business plans to outline finances, goals, and operations of company.
- Assessed, optimized and elevated operations to target current and expected demands.
- Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
- Analyzed regional market trends to distinguish best courses of action for company.
- Implemented effective customer service surveys to encourage feedback.
- Identified and solved complex strategy problems to drive organizational goals.
- Audited production reports, tracking data entry and processing errors.
Customer Service Representative
Conduent
02.2022 - 04.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Reservation Agent
Island View
03.2019 - 10.2020
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Handled reservations and answered questions from interested patrons for busy 300+ -room hotel.
- Maintained awareness of types of rooms available in different resort locations.
- Worked closely with front desk to achieve full occupancy of property.
Cashier
Walmart
08.2013 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Technical Support Representative
AT&T
02.2015 - 03.2016
- Managed high levels of call flow and responded to mobile technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
Education
Associate of Science -
University of Phoenix
Tempe, AZ02.2024
High School Diploma -
Robert L Osborne High School
Marietta, GA05.2007
Skills
- Word processing
- Sales expertise
- Retail store support
- Multi-line phone talent
- Shipping procedures understanding
- POS systems expert
- Technical Support
- Training development aptitude
- Recordkeeping strengths
- CRM
- Money handling abilities
- Professional telephone demeanor
- Stocking and replenishing
- Key holder experience
Timeline
Customer Service Representative
Conduent
02.2022 - 04.2023
Reservation Agent
Island View
03.2019 - 10.2020
Owner/CFO
Crwnd1z
06.2018 - Current
Technical Support Representative
AT&T
02.2015 - 03.2016
Cashier
Walmart
08.2013 - 10.2016
Associate of Science -
University of Phoenix
High School Diploma -
Robert L Osborne High School