Litischia Hollingsworth
Milwaukee,WI
Summary
Self-motivated Financial Coordinator proudly offering over 10 years' experience working in fast-paced office settings. A poised professional overseeing administrative tasks with relative ease, including billing and invoicing. Dedicated to providing patients with detailed information on benefits and payments.
Overview
8
8
years of professional experience
Work History
Transplant Financial Coordinator
Froedtert Health
Milwaukee, WI
02.2023 - Current
- Obtained in-depth insurance eligibility information and verified coverage details for bone marrow transplant recipients.
- Collaborated with staff to ensure timely retrieval of physician referrals and prior authorizations for reimbursable hospital expenses related to transplantation.
- Collaborated with insurance companies and case managers to facilitate the opening of transplant financial contracts for patients.
- Streamlined contract monitoring and maintenance processes by promptly delivering patient's transplant status to billing staff, resulting in the efficient submission of clean transplant-related claims.
- Ensured continuous patient support and advocacy regarding financial and health insurance concerns during the entire course of treatment.
- Collaborated closely with multiple departments including Clinical Care Team, Patient Financial Services and the Medical College of Wisconsin staff to streamline communication processes.
- Maintained accurate records of patient transplant authorizations and updates in EPIC.
- Ensured accuracy of billing information for bone marrow transplant accounts, leading to the generation of clean claims.
Financial Advocate Lead
Advocate Aurora Health
Milwaukee, WI
05.2018 - 02.2023
- Contributes to the development and implementation of policies and procedures, optimizing work group effectiveness for patient access competence.
- Educates staff on changes pertinent to their roles. Mentors financial assistance, patient collections, estimates processes, customer service, payer operations and regulatory concerns.
- Assists supervisor in handling human resource responsibilities, such as conducting interviews and selecting new employees, developing staff, evaluating performance, addressing employee concerns, and ensuring high employee morale.
- Resolved coverage gaps by problem solving with all stakeholders and leveraging alternative funding avenues. Offered guidance on internal and external assistance programs, assisting staff and patients with applications.
- Assisted patients in navigating and enrolling in the Affordable Care Act's Exchanges as a Certified Application Counselor.
Customer Care Representative
Advocate Aurora Health
Milwaukee, WI
07.2017 - 05.2018
- Efficiently addressed all phone and written inquiries related to medical account billing from various parties including patients, insurance companies, physician offices, and government agencies.
- Handles escalated calls, proactively resolving issues to prevent further escalations.
- Applied appropriate discounts such as self-pay, prompt pay, insurance, charge adjustments, and service recovery adjustments when applicable.
- Negotiates acceptable payment arrangements in cases where full payment cannot be made.
- Resolves billing, coding, and denial-related questions or issues by collaborating with relevant departments.
Patient Service Representative
Advocate Aurora Health
Mequon, WI
09.2016 - 07.2017
- Greeted patients and visitors, responding to routine requests for information, while also answering telephones, screening calls, and taking messages.
- Registered patients, gathered demographic and insurance details, verified coverage, collected payments and updated information.
- Scheduled patient appointments and coordinated cancellations, and reschedules.
- Updated insurance, financial responsibility, and other data promptly upon any changes or additions and effectively communicated to patients.
Education
BBA - Business Administration And Management
Bryant And Stratton College
Wauwatosa, WI04-2009
Skills
- Verbal and written communication
- Microsoft Word, Excel, Power Point
- Insurance Benefits Explanation
- Proficient in Epic
- Critical Thinking
- Certified Application Counselor
- Teamwork
- Leadership
Timeline
Transplant Financial Coordinator
Froedtert Health
02.2023 - Current
Financial Advocate Lead
Advocate Aurora Health
05.2018 - 02.2023
Customer Care Representative
Advocate Aurora Health
07.2017 - 05.2018
Patient Service Representative
Advocate Aurora Health
09.2016 - 07.2017
BBA - Business Administration And Management
Bryant And Stratton College