Litisha Kirk
Ghent,West Virginia
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Manager
Appalachian Screen Printing
06.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Peer Support Specialist
Seed Sower
01.2023 - 06.2023
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Implemented evidence-based practices such as Cognitive Behavioral Therapy techniques to help clients manage symptoms more effectively.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided education on mental health topics and resources to clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Owner
Rt. 60 Print
08.2015 - 06.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted audit inspections and independent checks to verify parts and materials.
Manager
Greenbrier Bowling Center
08.2008 - 09.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, customers and suppliers to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees.
Receptionist
Jeffery Rogers Law Firm
01.2006 - 08.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Typed all required documents needed for court hearings.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Nail Technician - Nail Technician
New River Community And Technical College
Lewisburg, WV05.2017
GED -
Greenbrier West High School
Charmco, WV08.1998
Skills
- Sales Reporting
- Revenue Forecasting
- Proposal Development
- Technical Support
- Data Entry
- File Management
- Scheduling
- Bookkeeping
- Telephone Skills
- Professional Demeanor
- Verbal and Written Communication
- Documentation and Reporting
- Time Management
- Customer/Client Relations
- Meeting Preparation
- Supply Management
- Document Management
- Expense Reporting
- Organization Skills
- Record Keeping
- Conflict Resolution
- Active Listening
- Problem Solving
- Multitasking Abilities
- Customer Service
- Attention to Detail
- Inventory Management
- Supply Ordering
- Call Answering and Routing
- Bank Deposits
- Intuit QuickBooks
Certification
Peer Support Specialist
Nail Technician
Languages
English
Full Professional
Timeline
Sales Manager
Appalachian Screen Printing
06.2023 - Current
Peer Support Specialist
Seed Sower
01.2023 - 06.2023
Owner
Rt. 60 Print
08.2015 - 06.2023
Manager
Greenbrier Bowling Center
08.2008 - 09.2019
Receptionist
Jeffery Rogers Law Firm
01.2006 - 08.2008
Nail Technician - Nail Technician
New River Community And Technical College
GED -
Greenbrier West High School
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