Lititia Bradford

• Provide prompt, courteous, and effective support to customers via phone, email, or chat. Address inquiries related to security systems, billing, account management, and technical issues.

• Identify and resolve customer issues, including troubleshooting technical problems with security systems, escalating complex issues to higher-level support as needed, and ensuring timely follow-up.

• Work to enhance customer satisfaction and loyalty by providing exceptional service, addressing concerns, and offering additional products or services that meet their needs.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

• Maintained tidy and clean classroom consistent with safety and health standards.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Engaged and entertained children through recreational and educational activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.