Litkesha Rice
Champaign,IL
Summary
Dynamic professional with a proven track record at the United States Post Office, excelling in customer satisfaction and cash management. Recognized for enhancing service efficiency and reducing data entry errors. Strong multitasker with exceptional telephone etiquette, adept at managing high-pressure situations while leading teams to success.
Overview
17
17
years of professional experience
Work History
Clerk
United States Post Office
11.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Security Supervisor
Securitas Security Services USA
04.2008 - 06.2016
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Removed unauthorized persons from facility grounds.
- Managed team schedules to provide effective security coverage for building needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Criminal Justice
Danville Area Community College
Danville, IL05-2014
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Administrative tasks
- Prioritization
Timeline
Clerk
United States Post Office
11.2015 - Current
Security Supervisor
Securitas Security Services USA
04.2008 - 06.2016
Criminal Justice
Danville Area Community College
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