LITONYA CALMESE
Wentzville,MO
Summary
Dynamic professional with extensive experience at USPS, excelling in package handling and effective communication. Proven track record in implementing strategies that enhanced mail security and improved delivery efficiency. Adept at fostering strong customer engagement and training teams to achieve operational excellence. Committed to maintaining high standards in service and teamwork.
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
City Carrier
USPS
04.2013 - Current
- Ensured compliance with USPS policies regarding mail sorting methods and delivery schedules.
- Handled incoming and outgoing mail and packages with efficiency, accuracy, and safety.
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Resolved customer inquiries and issues promptly, enhancing overall service quality.
- Planned and cased mail in sequence of delivery for the designated route.
- Delivered packages and mail to businesses and people in the local area.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with a pleasant demeanor and offered to help with mail-related issues.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
- Collected money for postage due and cash-on-delivery fees.
Janitorial Supervisor
Clean Tech
02.2024 - 12.2024
- Maintained records of all maintenance activities performed by janitorial staff.
- Investigated complaints from customers regarding cleanliness issues or other concerns.
- Developed effective strategies to motivate employees and promote a positive work environment.
- Supervised daily cleaning operations to ensure high-quality standards and compliance with safety regulations.
- Conducted regular inspections to maintain cleanliness and address maintenance issues promptly.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted operations.
- Maintained a high standard of cleanliness and sanitation in high-traffic areas, preventing the spread of germs and contributing to a healthier environment.
Postal Service Clerk
USPS
03.2010 - 04.2013
- Assisted in training new employees on postal service regulations and operational procedures.
- Developed strong working relationships with co-workers and supervisors for successful team performance.
- Provided accurate tracking information for package deliveries using the latest technology systems.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Sorted mail according to size, shape, and destination.
- Used computer systems to track packages and update client information.
- Monitored compliance with USPS policies and regulations, ensuring adherence to safety standards and operational excellence.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery across designated routes.
- Assisted customers with inquiries about postal services, providing clear information and solutions.
Education
Real Estate License -
Career Education Systems
St Louis, MO06-1994
Life And Health - Property & Casualty License - Insurance
A.D. Banker
St Louis, MO08-2023
High School Diploma -
Normandy Senior High
St Louis, MO01-2026
Skills
- Effective communication
- Customer engagement
- Problem-solving
- Excellent communication
- Relationship building
- Customer service experience
- Excellent multitasking
- Professional relationships
- Written and verbal communication
- Public relations
- Professionalism
- Conflict resolution
- Payment collections
- Commercial customers
- Technology use
Certification
- Life and Health License
- Property and Casualty License
- Real Estate License
Timeline
Janitorial Supervisor
Clean Tech
02.2024 - 12.2024
City Carrier
USPS
04.2013 - Current
Postal Service Clerk
USPS
03.2010 - 04.2013
Real Estate License -
Career Education Systems
Life And Health - Property & Casualty License - Insurance
A.D. Banker
High School Diploma -
Normandy Senior High