Litrice Reed
Florissant,MO
Summary
My experience includes 28 years of management within Affordable Housing, MOR, and REAC. My expertise ranges from customer service, resident consulting, and problem-solving, allowing me to anticipate the unexpected and respond accordingly.
Overview
19
19
years of professional experience
Work History
Property Manager
New Earth Residential
10.2023 - Current
- Control expenditures by staying within constraints of the approved budget including maintenance repairs
- Weekly MMR, monthly, AME, FCF, Financial Narrative, and budget variance
- Achieved the highest possible net operating income through effective cost control
- Maintained a high-quality on-site team through management training, setting, and communicating clear standards, and leading the team in fulfilling their highest potential
- Visually inspect grounds, buildings, and apartment units daily
- Processed recertification 30 days before the effective date
- Assist with Mor & Inspire inspections
- Screened and approved qualified applicants in accordance with company policy, LIHTC regulations, Fair Housing regulations, selection plan, and federal and local laws.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Regional Manager
ND&S Management- IL & MO
05.2017 - 06.2023
- Ensure all physical aspects of the property are fully operational and safe
- Managing resident relations, including communication and notifications, collecting rent overseas, handling move-ins and move-outs, overseeing work orders and completing them, investigating tenant complaints, enforcing occupancy regulations, and maintaining properties
- Prepare annual operating budgets and management reports
- Managed lease negotiations and lease renewals with tenants
- Make sure that contractors, vendors, and suppliers perform their duties on time
- Oversaw completion of annual, interim, and recertification processes with new and existing tenants.
Property Manager / Combo Site
Herman & Kittle Properties
08.2015 - 05.2017
- Manage daily operations of the property to achieve established budget, financial and operational goals
- Control expenditures by staying within the constraints of the approved budget including maintenance and repairs
- Oversee the lease enforcement process by approving prospective resident applications, and renewals
- Supervised property staff to ensure goals were met
- Make sure all vacant units are ready on time
- Greet people, show apartments, work onsite, construct leases, file resident letters, collect rent, greet vendors, and answer phone calls.
Assistant Manager / Combo Site
National Church Residences
03.2015 - 08.2015
- Conduct all business in accordance with Company policies and procedures, Fair Housing, HUD regulations, and local ordinances
- Organize and file all Applicable reports, leases, and paperwork
- Process all security deposit move-out reports
- Prepare recert’s for tax credit and project-based Section 8
- Collect rent, process bank deposits, collect unpaid rent, post notices on doors
- Purchase supplies for maintenance staff
- Perform evictions on delinquent rents and submit all invoices into E-Pay
- Submit and hand out utility checks.
Assistant Manager/ Collection Manager (Market)
Canfield Green Apartments
12.2013 - 09.2014
- Post rent checks, contact residents' late fees, invoicing, enter resident insurance, conduct all move-out inspections assist manager with month beginning and month end, rent roll, security deposit report aged delinquency, and legal
- Greeted people, showed apartments, and interested callers, entered maintenance requests into Yardi, responsible for resident even plaining as well as marketing in area stores on craigslist.
Property Manager / Choice Voucher
Madelaine Manor Apartments
04.2013 - 12.2013
- Understand and operate assets in owners' best interests in accordance with Policies and Procedures
- Maintain accurate records of all community transactions and submit them on a regular basis, including rent rolls, delinquency reports, move-in/move-outs
- Ensure that all rents and late fees/check charges are collected, posted and deposited
- Generate necessary legal action, documents, and processes in accordance with State and Company guidelines
- Maintain constant contact with vendors and contractors regarding scheduling, billing, vendor relations, and certificates of insurance.
Area Manager
Taxes USA
11.2010 - 04.2013
- I oversaw the operations at four separate locations
- Daily management duties hiring and firing staff, training, and ensuring company policies are followed
- Reviewing records, reviewing offices, and watching people work on the floor
- Identify any violations of company policy
- Reports were completed on a daily, weekly, and monthly basis, as well as AP and AR
- Invoicing, marketing
- Making sure all four stores stay above their quota
- Secured cash registers and other issues such as appearance standards for employees and customer service policies
- Manage payroll budgets in line with area sales performance
- Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
Assistant Manager
Ridgetop Manor
01.2007 - 02.2008
- Advance your career through Leasing Manager (2007) Work closely with attorneys and housing officials, handled work orders promptly, maintain files in accordance with HUD and management
- Inspections, AP, AR, weekly occupancy reports, bi-weekly payroll, yearly budget, employee evaluation, contractor coordination and supervision
- Maintain a high occupancy rate, a high NOI, and a 100% occupancy, Three percent delinquency.
Leasing Agent
Hillcrest Apartments
04.2005 - 12.2006
- Assisted in the leasing of 275 apartments, with 95% occupancy within three months
- In addition to setting up a new office, processing rental applications, conducting inspections, conducting market surveys, managing receivables, paying bills, coordinating contractor work, and supervising employees on a bi-weekly basis, he has other responsibilities
- Application processing for rental properties, resident retention and renewal inspections, accounts payable and receivable, and occupancy reports on a weekly basis.
Education
High School Diploma -
Normandy High School
St Louis, MO06.1996
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Tenant relations
- Staff Management
- Leasing and sales
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Administrative Support
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Financial budgeting and reporting
- Property Management Expertise
- Adaptable
- Compliance Monitoring
- Legal knowledge
- New Construction
- Customer Relations
- Data Entry
- Client Relations
- Microsoft Office
- Operations Management
- Office Staffing
- Deposits Management
- Budget Preparation
- Codes Compliance
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Property Manager
New Earth Residential
10.2023 - Current
Regional Manager
ND&S Management- IL & MO
05.2017 - 06.2023
Property Manager / Combo Site
Herman & Kittle Properties
08.2015 - 05.2017
Assistant Manager / Combo Site
National Church Residences
03.2015 - 08.2015
Assistant Manager/ Collection Manager (Market)
Canfield Green Apartments
12.2013 - 09.2014
Property Manager / Choice Voucher
Madelaine Manor Apartments
04.2013 - 12.2013
Area Manager
Taxes USA
11.2010 - 04.2013
Assistant Manager
Ridgetop Manor
01.2007 - 02.2008
Leasing Agent
Hillcrest Apartments
04.2005 - 12.2006
High School Diploma -
Normandy High School
Similar Profiles
Robert BacigalupiRobert Bacigalupi
Maintenance Technician at New Earth ResidentialMaintenance Technician at New Earth Residential
Evelyn AmayaEvelyn Amaya
Property Manager at New Earth ResidentialProperty Manager at New Earth Residential
Brea PhillipsBrea Phillips
Assistant Property Manager at New Earth ResidentialAssistant Property Manager at New Earth Residential