Litzi Guzman
Santa Ana,CA
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Fam Vans
Fountain Valley, California
10.2022 - 07.2025
- Greeted visitors and directed them to appropriate staff members.
- Managed multi-line phone system and routed calls efficiently.
- Maintained clean and organized reception area for a welcoming environment.
- Assisted with administrative tasks, including filing and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cashier, Front end Associate
Panda Express
Fountain Valley, California
12.2020 - 04.2025
- Processed customer transactions efficiently at busy retail locations.
- Handled cash, credit, and debit transactions accurately and securely.
- Managed inventory levels by restocking shelves as needed during shifts.
- Trained new cashiers on register operations and customer service standards.
- Followed health codes when handling food items such as keeping food temperatures at proper levels and wearing gloves while serving food.
- Provided hands-on support during meal times including serving food.
- Provided excellent customer service by taking orders, preparing drinks, serving food.
Front Desk Receptionist
Smilee Dental
Santa Ana, California
12.2019 - 12.2022
- Greeted patients warmly and assisted with check-in procedures.
- Managed appointment scheduling using dental practice management software.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Maintained organized patient records and ensured confidentiality compliance.
- Coordinated with dental staff to streamline daily operations and patient flow.
- Processed insurance claims accurately and verified patient coverage details.
- Handled payment transactions efficiently while maintaining a positive environment.
Education
High School Diploma -
Santiago High School
Garden Grove, CA07-2017
Skills
- Appointment scheduling
- Cash handling
- Attention to detail
- Team collaboration
- Customer service
- Conflict resolution
- Multi-line phone management
- Customer and client relations
- Positive and professional
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist
Fam Vans
10.2022 - 07.2025
Cashier, Front end Associate
Panda Express
12.2020 - 04.2025
Front Desk Receptionist
Smilee Dental
12.2019 - 12.2022
High School Diploma -
Santiago High School
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