Litzi Nieto
Knightdale,NC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of main contacts and team members.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor/Bartender
AC Hotel By Marriot Raleigh North Hills
02.2021 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Increased staff productivity through task delegation, and performance monitoring.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Improved team morale by providing ongoing support, and training.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
Lead Banquet Server
Renaissance Raleigh North Hills Hotel
09.2019 - 03.2020
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Streamlined banquet setup process for improved efficiency.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
- Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
Banquet Server
Raleigh Convention Center
03.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Education
Associate of Arts - Business Administration And Management
Wake Technical Community College
Raleigh, NC06.2024
Skills
- Performance Improvements
- Beverage and Food knowledge
- Multitasking abilities
- Training and development
- Adaptability and flexibility
- Inventory control
- Sales techniques
- Staff management and Event Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Supervisor/Bartender
AC Hotel By Marriot Raleigh North Hills
02.2021 - Current
Lead Banquet Server
Renaissance Raleigh North Hills Hotel
09.2019 - 03.2020
Banquet Server
Raleigh Convention Center
03.2018 - 03.2020
Associate of Arts - Business Administration And Management
Wake Technical Community College
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