Litzy Banegas
Cameron Park,CA
Summary
Dynamic business management student with a proven track record of four years of excellence in customer service, excited to apply acquired knowledge and skills from academic and professional experiences to thrive as a Patient Registration Representative at Marshall Medical Center. Eager to apply strong interpersonal skills and attention to detail to ensure seamless patient admissions while providing a warm and welcoming environment. Committed to upholding regulatory standards and building positive relationships with patients, physicians, and healthcare staff. Ready to contribute to the exceptional service delivery and organizational success of Marshall Medical Center.
Overview
5
5
years of professional experience
Work History
Server | Bartender
Casa Los Abuelos
09.2020 - Current
- Provided exceptional customer service by warmly greeting and assisting customers in a courteous and professional manner, fostering a welcoming atmosphere
- Proactively listened to customer needs, resolved conflicts, and offered tailored recommendations to meet their preferences
- Anticipated and fulfilled customer requests promptly, elevating the overall dining experience through attentive service
- Demonstrated extensive product knowledge to address customer inquiries, deliver informed recommendations, and successfully upsell featured menu items
- Adapted swiftly to evolving customer demands and navigated high-pressure situations with professionalism, ensuring seamless service delivery and customer satisfaction
- Excelled in upselling strategies and effectively promoted special offers, resulting in increases in sales and revenue.
Server
Los Pinos
05.2020 - 09.2020
- Provided prompt and courteous customer service in a fast-paced restaurant environment, ensuring a seamless dining experience
- Educated customers on menu items and daily specials, contributing to an increase in restaurant sales
- Demonstrated a commitment to delivering accurate and detailed information to customers, ensuring their needs were met with precision and effectiveness
- Assumed a leadership role in training new servers on menu knowledge, service standards, and effective customer interaction
- Facilitated effective communication with team members and management to optimize operational efficiency, thereby enhancing the overall delivery of exceptional customer service.
Server
Chando's Cantina
11.2019 - 09.2020
- Managed a substantial volume of customer interactions with a commitment to professionalism, patience, and meticulous attention to detail
- Demonstrated effective communication skills in engaging with customers, thoroughly understanding their needs, and providing tailored recommendations
- Managed busy section, overseeing the satisfaction of multiple tables and maintaining effective coordination with kitchen staff
- Ensured guest satisfaction by addressing concerns and complaints in a timely and effective manner, consistently exceeding expectations
- Managed POS terminals proficiently, adeptly handling order input, bill splitting, and precise total calculations to ensure smooth and efficient transaction processes.
Education
Associate's Degree in Business Management - Business Administration
Folsom Lake College
01-2025
High School Diploma -
Calaveras High School
01.2018
Skills
- Attention to detail
- Problem-solving
- Teamwork
- Time management
- Communication
- Multitasking
- Adaptability and Flexibility
- Bilingual
References
- Daniel Parker, 209-598-8889
- Angel Sanchez, 530-556-0876
Languages
Spanish
Native/ Bilingual
Timeline
Server | Bartender
Casa Los Abuelos
09.2020 - Current
Server
Los Pinos
05.2020 - 09.2020
Server
Chando's Cantina
11.2019 - 09.2020
Associate's Degree in Business Management - Business Administration
Folsom Lake College
High School Diploma -
Calaveras High School
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