Litzy Castillo
Los Angeles,CA
Summary
. Dynamic leader with proven success in team management and workplace safety, honed at Nike. Excelled in enhancing crew morale and customer satisfaction, significantly contributing to store performance. Skilled in multitasking and effective communication, adept at fostering teamwork and collaboration. Demonstrates continuous improvement, leveraging technical knowledge and motivation techniques for peak operational efficiency
Overview
2
2
years of professional experience
Work History
Crew Shift Leader
Nike
05.2023 - 07.2024
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Quickly and efficiently resolved complaints and escalated issues.
- Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
- Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
- Set performance goals for individual team members and created reward systems and contests.
- Educated crew workers on quality standards throughout construction process.
- Streamlined communication between management and crew members by facilitating regular meetings and updates on company policies or procedures.
- Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
- Constantly sought opportunities for personal growth and development, attending company training programs or seeking feedback from peers and management to improve leadership skills.
- Reduced employee turnover through ongoing training, support, and performance evaluations.
- Consulted with prospective customers on job specifications and contractual agreements.
- Boosted sales with effective upselling techniques and personalized service recommendations.
- Studied building plans and inspected structures to assess material and equipment needs.
- Prepared contracts and negotiated revisions, changes and additions to agreements with suppliers, clients and subcontractors.
Barista
Starbucks
05.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor Of Medicine - Medical Assistant
California State University - Fullerton
Fullerton Skills
- Workplace Safety
- Team Management
- Employee Training
- Technical knowledge
- Motivation Techniques
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Active Listening
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Punctual and Dependable
- Heavy Lifting
- Decision-Making
- Professionalism
- Adaptability
- Continuous Improvement
Languages
Spanish
Native or Bilingual
American Sign Language
Professional Working
Timeline
Crew Shift Leader
Nike
05.2023 - 07.2024
Barista
Starbucks
05.2022 - 02.2023
Bachelor Of Medicine - Medical Assistant
California State University - Fullerton
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