Litzy Diaz
Avondale,AZ
Summary
Dedicated healthcare professional with experience at Flagstaff Medical Center, skilled in records management and patient documentation. Proven ability to maintain patient confidentiality while delivering compassionate care. Strong organizational skills and a commitment to HIPAA compliance enhance patient safety and satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Flagstaff Medical Center, NAH
02.2024 - 01.2026
- Monitored vital signs and recorded patient information accurately in electronic health records.
- Communicated directly with patients and families to provide instructions, answer questions, and support care coordination
- Assisted nursing staff in delivering patient care and maintaining safety standards.
- Answer incoming calls, respond to inquiries, and direct calls and messages to appropriate staff
- Prepared and maintained patient charts and medical documentation
- Assisted with new patient arrivals and intake process
Certified Nursing Assistant
The Peaks Senior Living Community
03.2021 - 03.2024
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Supported residents with mobility, enhancing independence and safety during transfers.
- Maintained cleanliness of living spaces, fostering a hygienic environment for residents.
- Documented patient progress accurately in electronic health records systems.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding
Virtual Reality Attendant Manager
Flagstaff Mall
05.2018 - 06.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored inventory levels, ensuring adequate supplies for daily operations.
Education
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ05-2023
Associate of Science - Pre-Health
Coconino Community College
Flagstaff, AZ05-2019
High School Diploma -
Coconino High School
Flagstaff, AZ05-2019
Skills
- Patient confidentiality
- Patient records management
- Healthcare industry
- Organizational skills
- Customer service
- Patient documentation
- HIPAA compliance
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Flagstaff Medical Center, NAH
02.2024 - 01.2026
Certified Nursing Assistant
The Peaks Senior Living Community
03.2021 - 03.2024
Virtual Reality Attendant Manager
Flagstaff Mall
05.2018 - 06.2019
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Associate of Science - Pre-Health
Coconino Community College
High School Diploma -
Coconino High School