Litzy Duran
St Charles ,IL
Summary
Driven leader with strong problem-solving and customer service expirence, eager to learn new skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety, sanitation protocols as well as administrative and recruitment work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Culinary Director
River Glen Of St Charles
07.2021 - Current
- Responsible for managing day to day operations for the culinary department such as budget management, food ordering, hiring, onboarding, training, as well as working with the culinary team to create the upmost elevated dinning experience for our residents & family.
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated unique events and planned events for 100+ people for our staff & residents.
- Managed staff schedules and maintained adequate coverage for all shifts.
- In charge of Recruitment, Hiring Staff into our ATS system and preforming background checks on employees.
- Successfully hired and trained a team of 20+ employees to meet the culinary services expectations of residents.
Concierge Team Leader
River Glen Of St Charles
03.2020 - 07.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease. Managed concierge duties such as helping with monthly billing, inputting monthly ancillary charges, & scheduling.
- Worked alongside Executive Director to efficiently help with the process of revising and sending out resident monthly bills
- Input all resident ancillary charges
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for residents & guests.
CNA
River Glen Of St Charles
01.2018 - 03.2020
- Delivered care, comfort and assurance to residents while assisting them with adl's and provided excellent care to make them feel as safe and comfortable as possible.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Associate of Arts - Associates in Arts
Elgin Community College
Elgin, ILHigh School Diploma -
St Charles East High School
St Charles Il 05.2019
Skills
- Culinary Staff Management
- Budget Development
- Guest Interaction
- Restaurant Operation
- Staff Scheduling
- Microsoft Excel
- Hiring
- Adaptable to Changing Conditions
- Onboard New Hires
- Applicant Tracking Systems Proficient
- Human Resources Department Processes
- Administrative Skills
Accomplishments
- Supervised team of 20+ staff members.
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Culinary Director
River Glen Of St Charles
07.2021 - Current
Concierge Team Leader
River Glen Of St Charles
03.2020 - 07.2021
CNA
River Glen Of St Charles
01.2018 - 03.2020
Associate of Arts - Associates in Arts
Elgin Community College
High School Diploma -
St Charles East High School