Litzy Enriquez
Fort Worth,TX
Overview
3
3
years of professional experience
Work History
Lead Bartender
Ojos Locos Sports Cantina
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
The Sporting Club
07.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cocktail Waitress
Playhouse
03.2023 - 08.2023
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Contributed to venue profitability through proper handling and tracking of complimentary offerings or discounts when applicable.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Supported team members during high-volume periods, demonstrating effective multitasking skills.
- Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Developed rapport with patrons, fostering a welcoming environment and encouraging repeat business.
- Processed orders and facilitated customer payments using POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Waitress
Mr Luxx After Hours
01.2023 - 03.2023
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Contributed to venue profitability through proper handling and tracking of complimentary offerings or discounts when applicable.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Supported team members during high-volume periods, demonstrating effective multitasking skills.
- Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Developed rapport with patrons, fostering a welcoming environment and encouraging repeat business.
- Processed orders and facilitated customer payments using POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Waitress
El Chingon
01.2022 - 02.2023
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Contributed to venue profitability through proper handling and tracking of complimentary offerings or discounts when applicable.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Supported team members during high-volume periods, demonstrating effective multitasking skills.
- Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Developed rapport with patrons, fostering a welcoming environment and encouraging repeat business.
- Processed orders and facilitated customer payments using POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Nursing
Texas State University
San Marcos, TXMansfield Summit High School
Mansfield 04.2019
Skills
- Exceptional customer service
- Sales & marketing
- Thrives in fast paced environments
- Committed team player
- Outgoing personality
- High energy
- Adaptability
- Cash handling
- Upselling capability
- Bilingual (English & spanish)
- Bar terminology
- 5 years experience
- POS system
Timeline
Bartender
The Sporting Club
07.2023 - 10.2023
Cocktail Waitress
Playhouse
03.2023 - 08.2023
Cocktail Waitress
Mr Luxx After Hours
01.2023 - 03.2023
Lead Bartender
Ojos Locos Sports Cantina
08.2022 - Current
Cocktail Waitress
El Chingon
01.2022 - 02.2023
Nursing
Texas State University
Mansfield Summit High School