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Litzy Halle
Kissimmee,FL
Summary
Dependable goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Crew Member
McDonald's
04.2021 - 02.2022
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
Cashier , Floor Associate
Ross Dress For Less
12.2020 - 05.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted customer with prompt and polite support in-person and via telephone
Hostess
Mama Romano's
11.2021 - 03.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Planned and executed Large guest parties by organizing menus, spaces and special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted managers with quickly resolving service- and food-related issues.
Sales Representative
Aimark Inc
11.2022 - 01.2023
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Technical Support Representative
Asurion
03.2023 - 10.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Production Machine Operator
Nursery Supplies Inc
12.2023 - 03.2024
- Reviewed production schedules and streamlined processes.
- Supported engineering teams in the testing and validation of new equipment or process changes to increase efficiency.
- Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
High School Diploma -
Zenith Accelerated Academy
Kissimmee, FL 05.2001 -
Certification - Phlebotomy
Osceola Technical College
Kissimmee, FL 05.2001 -
Skills
Ability to multitask
Software
Microsoft Excell
Microsoft Powerpoint
Outlook
Gmail
Social Media
Certification
Registered Phlebotomist
Interests
Traveling
Health care
Nursing
Foreign languages
Timeline
Production Machine Operator
Nursery Supplies Inc
12.2023 - 03.2024
Technical Support Representative
Asurion
03.2023 - 10.2023
Sales Representative
Aimark Inc
11.2022 - 01.2023
Hostess
Mama Romano's
11.2021 - 03.2022
Crew Member
McDonald's
04.2021 - 02.2022
Cashier , Floor Associate
Ross Dress For Less
12.2020 - 05.2021
High School Diploma -
Zenith Accelerated Academy
05.2001 -
Certification - Phlebotomy
Osceola Technical College
05.2001 -