Litzy Leyva
Manassas,VA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and multi-line telephone system. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level reception position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Pohanka Acura
Chantilly, VA
08.2020 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multi-line phone system, directing individuals to desired personnel and providing general information about operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately if problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
Cook
Cracker Barrell Old Country Store
Manassas, VA
06.2018 - 11.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Mentored new staff in expectations and parameters of kitchen goals and daily work.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members through all facets of food preparation and delivery.
- Adjusted recipes with different ingredients or preparation methods based on customers' requests.
- Restocked stations and supplies during slower periods between rushes.
- Cleaned food preparation equipment, work areas, and counters.
Education
Associate of Science - Engineering
Northern Virginia Community College
Annandale, VA10.2024
High School Diploma -
Osbourn High School
Manassas, VA06.2018
Skills
- Records Management
- Data Entry and Database Software
- Multi-Line Phone Systems
- Reliable and Punctual
- Verbal and Written Communication
- Courteous and Professional
- Computer Proficiency
- Positive Attitude and Energetic
Timeline
Receptionist
Pohanka Acura
08.2020 - Current
Cook
Cracker Barrell Old Country Store
06.2018 - 11.2019
Associate of Science - Engineering
Northern Virginia Community College
High School Diploma -
Osbourn High School
Similar Profiles
Antony Tercero BautistaAntony Tercero Bautista
Salesman at Pohanka AcuraSalesman at Pohanka Acura
Shaker Ahmad PirzadShaker Ahmad Pirzad
Senior Automotive Technician at Pohanka Acura Motor CompanySenior Automotive Technician at Pohanka Acura Motor Company
Steve KurltonSteve Kurlton
Service Advisor at Pohanka AcuraService Advisor at Pohanka Acura