Litzy Martin
Palestine ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
T Myers Magic
Palestine , TX
05.2020 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Ice Cream Roller
Freezing Milk
Killeen, TX
02.2022 - 09.2022
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Notified supervisor and peers of low product inventory and customer complaints.
Online Personal Shopper
Walmart
Harker Heights, TX
11.2021 - 01.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Full Time Support Lead
Five Below
Harker Heights, TX
02.2021 - 11.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Five Below
Harker Heights, TX
08.2020 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor Of Business Administration - Marketing
Western Governors University
Salt Lake City, UT11.2026
Skills
- Attention to Detail
- Shipping and Packaging
- Verbal and Written Communication
- Order Picking and Processing
- Customer Experience
- Time Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Ice Cream Roller
Freezing Milk
02.2022 - 09.2022
Online Personal Shopper
Walmart
11.2021 - 01.2022
Full Time Support Lead
Five Below
02.2021 - 11.2021
Cashier
Five Below
08.2020 - 11.2021
Warehouse Assistant
T Myers Magic
05.2020 - Current
Bachelor Of Business Administration - Marketing
Western Governors University