Litzy Nopal-Maye
Clearwater,FL
Summary
Compassionate and organized volunteer with experience at Morton Plant Hospital, adept at enhancing patient care through effective communication and teamwork. Demonstrated critical thinking and problem-solving skills while ensuring compliance with HIPAA regulations. Successfully optimized clinic workflows, contributing to improved patient experiences and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Morton Plant Hospital, Baycare Health System
09.2022 - 02.2024
- Handled sensitive situations with empathy while transporting visitors to their loved ones.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Supported hospital staff by changing bedding and assisting with meals.
- Demonstrated adaptability to various tasks within the gift shop, from cashiering to stocking shelves or assisting with inventory counts.
- Assisted in training new volunteers on store procedures, policies, and best practices for customer service excellence within the gift shop setting.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Transported patients and helped with discharge procedures.
Intern
Dr. Jay Mermelstein
08.2023 - 09.2023
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
Education
License Practical Nursing - LPN
Pinellas Technical College
Clearwater, FL09-2025
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2024
Skills
- Positive attitude
- Medical documentation
- Infection control
- Calm under pressure
- Active listening
- Engaging presence
- Teamwork and collaboration
- Organized and efficient
- Problem-solv
- Cultural sensitivity
- Critical thinking
- Vital signs monitoring
Certification
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
- OSHA Certified
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Native or Bilingual
Timeline
Intern
Dr. Jay Mermelstein
08.2023 - 09.2023
Volunteer
Morton Plant Hospital, Baycare Health System
09.2022 - 02.2024
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
- OSHA Certified
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
License Practical Nursing - LPN
Pinellas Technical College
High School Diploma -
Palm Harbor University High School
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