Litzy Pena
Mission,TX
Summary
Dynamic customer service professional with a proven track record at Teleperformance USA, enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in insurance verification and fluent in Spanish, I excel in fast-paced environments, demonstrating professionalism and a commitment to excellence in service delivery.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Representative
Teleperformance USA
03.2024 - 07.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Salesperson
Ramirez Furniture
03.2023 - 06.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated advertising brochure for vendor use.
Stocker Associate
Main Street Market
11.2022 - 01.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Prepared store for seasonal changes by swiftly transitioning displays according to merchandising plans.
- Conducted accurate price audits to maintain pricing consistency throughout the store.
- Maintained inventory and ordered new supplies to meet expected needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Supervised and trained new staff in performing census.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Substitute Teacher, K-12
Region One ESC
04.2022 - 06.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
- Monitored student behavior and administered discipline as needed.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Education
High School Diploma -
La Joya High School
604 Coyote Dr, La Joya, TX 7856006-2021
Skills
- Vital sign monitoring
- HIPAA compliance
- Emergency response preparedness
- CPR
- Immunization administration
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Sterilization techniques
- Fluent in Spanish/English
- Insurance claims
- Insurance authorizations
- Diagnostic procedures
- Equipment sterilization
- Phlebotomy techniques
- EKG performance
Languages
English
Spanish
Timeline
Representative
Teleperformance USA
03.2024 - 07.2024
Salesperson
Ramirez Furniture
03.2023 - 06.2023
Stocker Associate
Main Street Market
11.2022 - 01.2023
Substitute Teacher, K-12
Region One ESC
04.2022 - 06.2022
High School Diploma -
La Joya High School
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