Litzy Perea
Interpreter
Morgan City,LA
Summary
Skilled customer service professional with proven ability to handle complex inquiries and ensure client satisfaction. Strong communicator known for effective collaboration and adaptability in dynamic environments. Expertise in problem-solving, conflict resolution, and utilizing CRM systems to enhance user experience. Reliable team player dedicated to achieving high-quality results.
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Support Agent
First Guaranty Bank
08.2023 - 07.2025
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Interpreter
Walls Gator Farm
06.2016 - 07.2025
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Education
Bachelor of Arts - Language Interpretation And Translation
Southeastern Louisiana University
Hammond, LA05-2023
High School Diploma -
Springfield High School
Springfield, LA05-2019
Skills
Complaint handling
CRM software
Customer service excellence
Data management
Inbound call answering
Software troubleshooting
Teamwork
Customer service
Problem-solving
Microsoft windows and office
Excellent communication
Friendly and patient
[Spanish & English] Fluency
Fluent bilingualism
Client confidentiality
Interpretation
Language proficiency
Timeline
Customer Support Agent
First Guaranty Bank
08.2023 - 07.2025
Interpreter
Walls Gator Farm
06.2016 - 07.2025
Bachelor of Arts - Language Interpretation And Translation
Southeastern Louisiana University
High School Diploma -
Springfield High School