Litzy Perez
Greenville,MI
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player, capable of adjusting to changing needs while staying focused on achieving results through efficient and empathetic service. Acknowledged for reliability and proactive commitment to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative & Live Chat Agent
HelloGym
12.2023 - Current
- Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.
- Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
- Provide accurate and appropriate information in response to customer inquiries.
- Answer members' telephone calls promptly to avoid on-hold times.
- Handles over 30 calls daily, maintaining a high customer satisfaction.
- Live chat agent, properly direct inbound chats queues to improve call flow.
- Assist customers with setting up appointments and/or finding a convenient time to invite the member into their local gym facility.
- Report any and all issues to the Supervisor.
- Participate in team meetings.
Sales Professional
Spectrum Mobile
06.2020 - 12.2023
- Greet and assist clients needs, including building a relationship, asking open-ended questions to fulfill their request and educate them on promotions to enhance sales.
- Stay up to date on new mobile products such as iPhone’s, Android Phones, Ipads, Samsung Tablets, WiFi Routers, Modems, Receivers to support a great customer shopping experience.
- Maintained organization by scheduling appointments with my clients to deliver great customer service.
- Ability to develop and champion new ideas and approaches to increase profitability.
- Account for and keep track of weekly inventory.
- Strong computer skills to include proficiency in emailing customers, working to create customer accounts for Internet, Cable, Voice or Mobile.
Sales Manager/Key Holder
GAP
04.2018 - 05.2020
- Followed procedures for opening and closing the store down alone and with team associates daily.
- Overtook responsibility on daily tasks during manager absence.
- Experienced in counting a drawer and handling finances.
- Trained new team associates in products, selling techniques and company procedures.
- Trained in up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Helped cashiers with technical issues at the register.
- Assisted with store layout and organization.
- Tracked stock and completed detailed inventory audits.
Education
High School Diploma -
Batavia High School
Batavia, IL05.2017
Legal Interpreter for the Courthouse - undefined
Waubonsee Community College
Sugar Grove, IL01.2020
Skills
- Dedicated Sales Professional with three years leading and exceeding record monthly sales
- I have a great history of achieving client satisfaction in customer service
- I pride myself at identifying and addressing client needs
- I’m always maintaining a friendly attitude, even under pressure
- Computer skilled in Zendesk, Outlook, Agent OS, Chrome, Excel Sheets, Cherwell, Live Group Chat
- Lastly, I am Bilingual in both English and Spanish, speaking both languages fluently, which also makes me a great multi-tasker
- Customer service
- Call center experience
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Data entry
- Live chat support
- Prefer to work remote for any future job opportunity
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Representative & Live Chat Agent
HelloGym
12.2023 - Current
Sales Professional
Spectrum Mobile
06.2020 - 12.2023
Sales Manager/Key Holder
GAP
04.2018 - 05.2020
Legal Interpreter for the Courthouse - undefined
Waubonsee Community College
High School Diploma -
Batavia High School
Similar Profiles
Holly HaagsmaHolly Haagsma
Travel Registered Nurse at Travel Nurse Across AmericaTravel Registered Nurse at Travel Nurse Across America
David ArnsbyDavid Arnsby
Machine Operator/Trainer/Crew Leader/Operations Supervisor at Tenneco Inc.Machine Operator/Trainer/Crew Leader/Operations Supervisor at Tenneco Inc.
Dale HartstockDale Hartstock
Tool and Die Maker/Die Leader at Greenville Tool And DieTool and Die Maker/Die Leader at Greenville Tool And Die
Ronquel GilmoreRonquel Gilmore
customer service Rep/live chat agent at Amazoncustomer service Rep/live chat agent at Amazon
JESSICA JALBERTJESSICA JALBERT
Digital Live Chat Customer Service Agent at ROGERS COMMUNICATIONSDigital Live Chat Customer Service Agent at ROGERS COMMUNICATIONS