Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Litzy Perez Rodriguez

Phoenix,AZ

Summary

Dynamic and adaptable professional with a strong background in customer service and team collaboration, honed at Ace Hardware Distribution Center. Proven ability to resolve issues effectively while maintaining high-quality standards. Skilled in technology adaptation and communication, committed to enhancing customer satisfaction and fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Warehouse Specialist

Ace Hardware Distribution Center
09.2020 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.

Server

Casa Perez Restaurant
11.2020 - 05.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new servers on menu offerings and service protocols.
  • Managed multiple tables efficiently while maintaining attention to detail.
  • Resolved guest complaints promptly to enhance dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Cashier

Home Depot
05.2020 - 09.2020
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Collaborated with team members to ensure a smooth store operation.
  • Implemented best practices for handling returns and exchanges effectively.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

Associate of Arts - Administracion De Empresas

Universidad Estatal De Sonora
Hermosillo, Sonora
05.2020

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ
05-2018

Skills

  • Quality control
  • Order fulfillment
  • Team collaboration
  • Customer service
  • Problem resolution
  • Communication skills
  • Technology adaptation
  • Multi-tasking abilities
  • Critical thinking
  • Willing to learn

Languages

Spanish
Native or Bilingual

Timeline

Server

Casa Perez Restaurant
11.2020 - 05.2024

Warehouse Specialist

Ace Hardware Distribution Center
09.2020 - Current

Customer Service Cashier

Home Depot
05.2020 - 09.2020

Associate of Arts - Administracion De Empresas

Universidad Estatal De Sonora

High School Diploma -

Bradshaw Mountain High School