Litzy Perez Rodriguez
Phoenix,AZ
Summary
Dynamic and adaptable professional with a strong background in customer service and team collaboration, honed at Ace Hardware Distribution Center. Proven ability to resolve issues effectively while maintaining high-quality standards. Skilled in technology adaptation and communication, committed to enhancing customer satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Warehouse Specialist
Ace Hardware Distribution Center
09.2020 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Server
Casa Perez Restaurant
11.2020 - 05.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings and service protocols.
- Managed multiple tables efficiently while maintaining attention to detail.
- Resolved guest complaints promptly to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Cashier
Home Depot
05.2020 - 09.2020
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Collaborated with team members to ensure a smooth store operation.
- Implemented best practices for handling returns and exchanges effectively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Arts - Administracion De Empresas
Universidad Estatal De Sonora
Hermosillo, Sonora05.2020
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05-2018
Skills
- Quality control
- Order fulfillment
- Team collaboration
- Customer service
- Problem resolution
- Communication skills
- Technology adaptation
- Multi-tasking abilities
- Critical thinking
- Willing to learn
Languages
Spanish
Native or Bilingual
Timeline
Server
Casa Perez Restaurant
11.2020 - 05.2024
Warehouse Specialist
Ace Hardware Distribution Center
09.2020 - Current
Customer Service Cashier
Home Depot
05.2020 - 09.2020
Associate of Arts - Administracion De Empresas
Universidad Estatal De Sonora
High School Diploma -
Bradshaw Mountain High School