Litzy Ramos
Sebring
Summary
Dynamic professional with a proven track record in point-of-sale transactions and exceptional teamwork, honed across roles at Wendy's, Family Dollar, and Burlington. Excelled in boosting sales and enhancing customer service, achieving notable accuracy in financial transactions. Skilled in employee coaching and adept at fostering collaborative environments, consistently driving productivity and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
11.2024 - Current
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
Assistant Manager
Family Dollar
03.2022 - 09.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Burlington
10.2021 - 01.2022
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Arbys
07.2020 - 11.2021
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Sebring High School
3514 Kenilworth Blvd Sebring FL, 3387005-2022
Skills
- Problem-solving
- Teamwork and collaboration
- Point-of-sale transactions
- Time management
- Sales monitoring
- Multitasking and organization
- Employee scheduling
- Policy administration
- Coaching and mentoring
- Marketing
- Sales strategies
Certification
- Florida Driver's License
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Wendy's
11.2024 - Current
Assistant Manager
Family Dollar
03.2022 - 09.2024
Cashier
Burlington
10.2021 - 01.2022
Crew Member
Arbys
07.2020 - 11.2021
- Florida Driver's License
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Sebring High School
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