Litzy Ramos
West Palm Beach
Summary
Driven and motivated professional with a strong background in customer service from my experiences gathered from my previous job positions. Skilled in building relationships with clients, prospects, residents and customers. I resolve challenging issues and conflicts quickly while maintain customer service. Passionate about personal growth and eager to explore new opportunities that allow me to implement the skills I already have in a new environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Ocean Breeze Management
07.2025 - Current
- Handled HOA ARC/ACC applications.
- Collect proper application documents for prospect tenants approvals.
- Send violation notices to owners and schedule follow ups with property managers.
- Collect and post HOA dues.
- Inform communities and property owners via newsletters, email and community websites.
- Act as a point of contact for board members and residents.
- Organize and file association documents and records.
Leasing Specialist
MSP Enterprises
05.2025 - 06.2025
- Tour prospects to showcase property features and amenities.
- Address tenant questions and concerns promptly and accurately.
- Follow up consistently regarding legal discrepancies, fees, 3-30 day notices etc.
- Maintain and organize accurate records of all leasing, office and vendor activity.
- Follow up and build relationships with residents and prospects daily.
- Plan and host resident monthly events.
- Schedule and follow up with vendor payments.
Leasing Specialist
BH Management
03.2024 - 05.2025
- Tour and showcase property features and amenities.
- Collect and process payments from residents and applicants.
- Prepared and maintained accurate records of all leases, rental payments, and tenant information.
- Reviewed and analyzed rental applications.
- Inspected properties to ensure compliance with lease terms and safety regulations.
- Daily follow ups with residents and prospect.
Assistant Store Manager
Plato's Closet
04.2021 - 03.2024
- Utilized Point of Sale (POS) system to prepare daily sales reports and track inventory.
- Interviewed and trained new employees for all positions.
- Maintain accurate files and update as needed.
- Handle inventory coming into the store.
- Manage opening and closing procedures.
- Resolved customer complaints in a timely and professional manner.
- Created weekly and monthly schedules to ensure coverage of all shifts.
Clubhouse Attendant
Vesta Property Services
10.2022 - 12.2023
- Efficiently managed daily operations of the clubhouse, including opening and closing procedures.
- Helped event planner organize and plan resident and community events.
- Toured new members of the clubhouse, showcasing the clubhouse amenities and features.
- Assisted with the setup and breakdown of meetings and events.
- Ensured the clubhouse was properly stocked with supplies and equipment.
- Provided customer service to members and guests in a friendly and professional manner.
Receptionist
Venetian Salon And Nail Spa
08.2022 - 10.2022
- Temp job
- Managed the front desk, including answering phones, scheduling appointments, and greeting clients with a friendly and professional demeanor.
- Organized the front desk and helped maintain clean work areas for techs.
- Prepare stations prior to clients scheduled appointment time.
- Assisted in ordering, receiving, stocking, and distributing office supplies.
- Resolved customer inquiries and complaints promptly.
- Greeted and welcomed guests both in person and over the phone.
Education
AA - Business Administration
Palm Beach State College
Lake Worth, FL01.2023
Skills
- POS System
- Onesite
- Microsoft Office
- Administrative Support
- CRM/Yardi
- Time Management
- Property Management
- Enumerate
- Intermediate Spanish
Timeline
Administrative Assistant
Ocean Breeze Management
07.2025 - Current
Leasing Specialist
MSP Enterprises
05.2025 - 06.2025
Leasing Specialist
BH Management
03.2024 - 05.2025
Clubhouse Attendant
Vesta Property Services
10.2022 - 12.2023
Receptionist
Venetian Salon And Nail Spa
08.2022 - 10.2022
Assistant Store Manager
Plato's Closet
04.2021 - 03.2024
AA - Business Administration
Palm Beach State College