Liubov Akhtar

Highly motivated Strategic Planning and Operations Analyst with a master’s degree in business administration and a proven track record of driving data-driven solutions to meet strategic objectives. Experienced in collaborating with business stakeholders and technical teams to gather requirements, analyze data, and translate complex business needs into actionable insights. Skilled in leveraging data analysis techniques to drive operational improvements and optimize business processes. Adept at communicating effectively with diverse stakeholders and delivering robust insights through data visualization and presentations. Seeking to leverage skills in areas such as Business & Data Analysis, Strategic Planning, and Sales & Business Development in the role of Associate, Client Development.

• Amazon, 2201 W 159th, Markham, IL, 60428, Area Manager, 07/2023 - 02/2024, Ensure efficient day-to-day operations in the assigned area, meeting performance targets through data analysis, KPI monitoring, and continuous improvement initiatives. Lead and develop high-performance team of 90, focusing on recruitment, training, and fostering a positive work environment. Conduct regular performance evaluations and promote culture of safety and adherence to policies.
• Top performer/manager with the highest rating for the whole department.
• DePaul University, Chicago, IL, MBA Graduate - Kellstadt Graduate School of Business, 09/2020 - 08/2022, Gained strong foundation in business theory and practice, with focus on developing leadership and critical thinking skills. Expanded knowledge in diverse facets, including Business strategy and decision-making, corporate finance, data analysis for business, marketing oversight, and operations management. Earned Master of Business Administration (MBA) degree, with distinction.
• Alpha Pain & Wellness Center, Berwyn, IL, General Clinic Manager, 04/2017 - 08/2020, Optimized overall operational excellence by steering all clinic operations and services for pain management practice and instructing a team of 20 professionals. Oversaw and executed overall HR processes, such as staff hiring, firing, scheduling, and payroll processing. Improved management of front desk by improving documentation processes for insurance company billings. Drove efficiency in office management duties, such as collections from patients and insurance companies. Reduced reliance on paper from 90% to 15% by leveraging EMR software, social media tools, and websites. Maximized productivity by leveraging effective order and leadership to lead workplace activities, such as record-keeping and personnel conflicts. Achieved operational success and adhered to legal requirements while formulating budgets and arranging funds with meticulous precision.
• Alpha Pain & Wellness Center, Berwyn, IL, Front Desk Manager, 03/2016 - 03/2017, Ensured seamless workflow across business by sharing direct insights with management and performing administrative duties. Answered incoming phone calls, determined nature of calls, and directed caller to appropriate person or department. Coordinated with various departments to arrange appointments and tests, ensuring seamless patient care and optimal satisfaction.
• Furniture House of Turbin, Perm, Russia, General Manager, 09/2012 - 10/2015, Streamlined overall organizational efficiency by leading daily online and offline retail furniture operations and directing a team of 22 employees. Oversaw daily online and offline retail furniture operations to accelerate business growth. Envisioned and employed innovative frameworks to ensure earning of maximum profitability. Achieved remarkable success and 40% revenue by designing and delivering kitchen product line from start for area's biggest retail furniture business with 12 stores. Slashed significant expenses by boosting employee morale and improving performance. Initiated and launched brand-new business segment (a kitchen product range) for a significant furniture retailer. Established an e-commerce section for furniture company and expanded online sales to entire state. Accomplished acquiring the title of “Highest Revenue Producer” in the region for designated stores. Earned solid reputation for top-notch customer service through word-of-mouth and emerged as the go-to spot for chic, contemporary furnishings.