Liudmila Volgina
North Hollywood,USA
Summary
Experienced Sales and Project Manager with over 15 years in the insurance and automotive industries. Proven expertise in leading teams, optimizing sales processes, and driving business growth. Specializes in analytical reporting, process improvement, and budgeting. Strong leadership and project management skills with a track record of exceeding performance targets.
Currently seeking a back-office position to utilize my skills while continuing to improve my English proficiency. Highly motivated to contribute to a dynamic team and eager to grow within the company. Open to opportunities and ready to bring value to the team. Preferred contact methods: email or text messages.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student
Los Angeles Valley College
10.2024 - Current
- Currently enrolled in the ESL program at Los Angeles Valley College, improving English language skills for professional and academic growth.
National Manager, Agency Network Development
Zetta Insurance
06.2022 - 09.2024
- Managed the analytical reporting for management and the agency network (more than 10 monthly reports). Contributed to the budgeting processes
- Developed presentation materials for management and the agency network (3-4 presentations per month)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
National Auto Insurance Renewal Manager
SAO "VSK"
03.2019 - 02.2022
- Provided functional leadership to 70 team members, ensuring adherence to policies and best practices.
- Developed KPIs and tools for dealership renewals, and implemented a centralized renewal process via a company call center
- Streamlined the renewal process, increasing dealership renewal rates
- Implemented a new system that reduced paperwork and improved efficiency
- Led team development and certification programs for Account Managers.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Head of Renewal Directorate
SAO "VSK"
08.2012 - 02.2019
- Managed a team of 14, overseeing recruitment, training, and performance evaluation
- Developed revenue growth strategies and ensured complete insurance contract management
- Increased monthly collections fivefold and enhanced team motivation
- Improved auto insurance renewal rates by 1.4 times in compliance with target metrics
Senior Manager, Renewal Directorate
SOAO "VSK"
10.2009 - 07.2012
- Prepared monthly reports on dealership performance and managed auto insurance renewals
- Provided customer consultations and support for policy renewals
- Managed approximately 10-15 incoming calls and emails per day from customers.
Auto Insurance Manager
AutoSpecCenter NISSAN
08.2007 - 10.2009
- Consulted clients on auto insurance policies and managed sales and renewals
- Achieved 100% or higher in insurance premium collection goals
Education
Bachelor's - Organization Management
Institute of Economics, Finance, And Law (Mikhail Lomonosov Order)
Moscow, Russia05-2009
Skills
- Analytical Reporting
- Sales Management
- Software Proficiency: MS Excel, MS Word, Outlook, MS PowerPoint
- Insurance (Auto)
- Project Management
- Team Leadership
- Customer Service
- Process Optimization
- Staff training and development
- Team management
- Material processing
- Corporate communications
Certification
Driver's License
Languages
English
Professional Working
Russian
Native or Bilingual
Interests
- I have a passion for photography and editing photos
- Gym Workouts
- Cross-stitch
Timeline
Student
Los Angeles Valley College
10.2024 - Current
National Manager, Agency Network Development
Zetta Insurance
06.2022 - 09.2024
National Auto Insurance Renewal Manager
SAO "VSK"
03.2019 - 02.2022
Head of Renewal Directorate
SAO "VSK"
08.2012 - 02.2019
Senior Manager, Renewal Directorate
SOAO "VSK"
10.2009 - 07.2012
Auto Insurance Manager
AutoSpecCenter NISSAN
08.2007 - 10.2009
Bachelor's - Organization Management
Institute of Economics, Finance, And Law (Mikhail Lomonosov Order)
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