LIUNNET ECHEVERRIA
Jacksonville,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
WRH Realty Services
01.2022 - 12.2022
- Handled tenant complaints promptly and appropriately, kept accurate records of all resident correspondence
- Followed up on delinquent tenants and coordinated collection procedures; completed final move out walk-throughs to identify required repairs
- Processed security deposit refunds; worked with check scanner to post any check and money orders
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Skilled trainee with rent revenue software such as LRO, Yardi Rent café CRM and
- Rhino as an alternative for security deposit
Leasing Specialist
WRH Realty Services
06.2020 - 01.2022
- Lead property tours to showcase amenities to prospective tenants and offer valuable information regarding major features
- Keep record of all correspondence with residents and tenants; field interested leads’ phone calls and emails, providing immediate respond to questions; welcome guests to leasing office, ask open-ended questions and help with any issues or concerns
- Contact and follow up with tenants on renewal notices; check common areas regularly to keep neat and clean; schedule tours so interested parties can view available units while answering questions about life in the community.
Customer Service Representative
Maximus Federal
01.2020 - 06.2020
- Documented conversations with customers to track requests, problems and solutions; made outbound calls to obtain account information
- Answered 85+ inbound calls per day; applied cultural knowledge and interpersonal abilities, such as speaking in 3 languages, to help customers open and explain concerns.
Assistant Manager
TVidal General services
04.2013 - 08.2017
- Organized schedules, workflows and shifts coverage to meet expected business demands; answered telephone, direct calls, and messages; maintain and update filing, inventory, mailing, and data base systems either manually or using a computer
- Collect, count and disburse money, do basic bookkeeping, and complete banking transactions; process and prepare documents such as business or government forms and expense reports.
Education
High School Diploma -
Carducci
Rome, Italy06.2011
Skills
- RECORD KEEPING,
- CUSTOMER RELATIONS
- TENANT AND OWNER LIAISING
- PROPERTY TOURS,
- DEPOSIT MANAGEMENT
- HOUSING REGULATIONS
- SOCIAL MEDIA, MARKETING, SALES
- MICROSOFT OFFICE
- ADMINISTRATIVE LEADERSHIP
- TRILINGUAL: ENGLISH, SPANISH, ITALIAN
Timeline
Assistant Property Manager
WRH Realty Services
01.2022 - 12.2022
Leasing Specialist
WRH Realty Services
06.2020 - 01.2022
Customer Service Representative
Maximus Federal
01.2020 - 06.2020
Assistant Manager
TVidal General services
04.2013 - 08.2017
High School Diploma -
Carducci
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