Olivia Banks
Cleveland,OH
Summary
Compassionate Patient Care Technician with extensive experience at University Hospitals, skilled in vital signs monitoring and emergency response. Recognized for enhancing patient satisfaction through empathetic support and effective communication. Proven ability to foster teamwork and maintain a safe environment, ensuring high-quality care for diverse patient populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician - Secretary
University Hospitals
06.2024 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Patient Care Technician
Cleveland Clinic
01.2023 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Home Health Aide
Awesome Companionship Care
01.2018 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Graduate Certificate - Practical Nursing License
Hondros College of Nursing
Westerville, OH09-2025
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH06-2016
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Infection control
- Phlebotomy techniques
- Patient positioning
- Adaptable
- Feeding assistance
- Professional bedside manner
- Emergency response
- Data collection
- Clinical training
- Emotional support
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Patient Care Technician - Secretary
University Hospitals
06.2024 - Current
Patient Care Technician
Cleveland Clinic
01.2023 - 04.2024
Home Health Aide
Awesome Companionship Care
01.2018 - 12.2020
Graduate Certificate - Practical Nursing License
Hondros College of Nursing
High School Diploma -
Warrensville Heights High School
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