LIV CUZCO
Queens,USA
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance overall workflow.
Overview
8
8
years of professional experience
Work History
Amazon Process Assistant
Amazon
10.2024 - Current
- Supported daily operations by documenting processing workflows, enhancing operational efficiency and accuracy across teams.
- Managed and prioritized tasks effectively, ensuring timely completion of critical projects for different departments.
- Assisted in running inbound and outbound to control work flow while meeting daily metrics.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Amazon Learning Ambassador
Amazon
09.2023 - 10.2024
- Supported onboarding by leading classes and providing hands-on instruction, answering questions, and reinforcing Amazon’s performance and safety standards.
- Promoted a culture of safety, efficiency and overall quality by modeling best practices. Provided constructive feedback to associates and reported progress to managers and Learning Coordinators.
- Worked with leadership to identify training needs across multiple functions to maintain an efficient workflow.
Amazon Associate
Amazon
11.2022 - 09.2023
- Worked varied hours to meet seasonal and business needs.
- Experienced in Inbound and Outbound procedures.
- Demonstrated exceptional skill and results at inducting and stowing.
- Partnered with OTR to prepare drivers for their routes.
- D.A. and T.C trained.
Assistant Manager
Pressed
09.2017 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service resulting in approximately $140,000 in monthly sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
Associate of Science -
LaGuardia Community College
Long Island City, NY06-2026
Skills
- Analytical and Critical Thinking
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
LANGUAGES
English - Native or Bilingual
Spanish - Full Professional
Timeline
Amazon Process Assistant
Amazon
10.2024 - Current
Amazon Learning Ambassador
Amazon
09.2023 - 10.2024
Amazon Associate
Amazon
11.2022 - 09.2023
Assistant Manager
Pressed
09.2017 - 08.2022
Associate of Science -
LaGuardia Community College
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