Liv Lang
Downey,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lang Roofing Inc
Bell Gardens, CA
04.2015 - 04.2024
- First point of contact between existing and potential clients and supervisors
- Directed phone calls and emails to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Typed and executed contracts and ensured delivery to clients.
- Coordinated meetings with supervisors and technicians to schedule weekly repairs
- Maintained detailed records of work completed at each location serviced
Tester
Child Related Research
Signal Hill, CA
09.2014 - 04.2015
- Labeled and counted all inventory daily
- Provided transportation to locations for testing of containers
- Explained steps to children or elderly to test medicine container
- Observe and record as individual attempted to access container
- Packaged damaged containers to return to companies as needed.
Customer Service Representative
Waste Management Company
Commerce, CA
07.2013 - 02.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2006
Some College (No Degree) -
Cerritos College
Norwalk, CABachelor of Arts - Business Administration
Brigham Young University - Idaho
Rexburg, IDSkills
- Clerical Support
- Document Control
- Filing
- Data Entry
- Scheduling
- Digital Archiving
- Mail Handling
- Proposal Writing
- Appointment Scheduling
- Database Entry
- Critical Thinking
- Correspondence Writing
- Database Administration
- Quickbooks
- Microsoft Excel
- Office Equipment Maintenance
- Proofreading
- Customer Service
- Grammar
Affiliations
- Avid runner
- Seasonal hiker
- Recreational reader
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- The ABC's of Child Rearing - Yale University
- Introduction to Quickbooks
References
References available upon request.
Timeline
Administrative Assistant
Lang Roofing Inc
04.2015 - 04.2024
Tester
Child Related Research
09.2014 - 04.2015
Customer Service Representative
Waste Management Company
07.2013 - 02.2014
High School Diploma -
Montebello High School
Some College (No Degree) -
Cerritos College
Bachelor of Arts - Business Administration
Brigham Young University - Idaho
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