Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Olivia Lund

Cambridge,MA

Summary

Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Also, I was a seasoned golf caddy, boasting proven experience in golf course operations, club selection advice, and maintaining professional relationships with golfers. I demonstrated customer service orientation, and communication abilities.

Overview

2
2
years of professional experience

Work History

Golf Caddy

Hyannisport Club
Hyannis, MA
06.2023 - 08.2025
  • Cleaned and maintained caddie equipment such as bags, towels, tees.
  • Assisted players with course strategy and shot selection.
  • Measured yardages for golfers to ensure precise shot planning.
  • Located errant shots and suggested recovery strategies.
  • Communicated effectively with golfers regarding their needs and expectations.
  • Maintained tact and professionalism in high-pressure situations.
  • Raked sand bunkers and repaired divots to maintain course.
  • Cleaned golf balls and clubs during and after the round.

Waitress

Cook Needham
Needham, MA
02.2024 - 06.2024
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.

Education

Bachelor of Science - Psychology

Loyola Marymount University
Los Angeles, CA
05-2028

Skills

  • Team collaboration
  • Attention to detail
  • Positive attitude
  • Customer service
  • Employee training
  • Ability to work effectively in a fast-paced environment
  • Client relationship management

Affiliations

  • I was a four-year varsity athlete in high school for both soccer and lacrosse
  • In the women in politics club at college
  • In the crafts club at college
  • In the psychology club at college

Timeline

Waitress

Cook Needham
02.2024 - 06.2024

Golf Caddy

Hyannisport Club
06.2023 - 08.2025

Bachelor of Science - Psychology

Loyola Marymount University

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Olivia Lund