Hi, I’m
Liv Malone
Jersey City,NJ
You get in life what you have the courage to ask for.
Unknown
Summary
Meticulous attention to detail is a quality I bring to all initiatives I am a part of. Experience within a fast-paced, pharmaceutical manufacturing environment has molded me into an adaptable self-starter that believes in lifelong learning. Lean/Six Sigma philosophy makes up the foundation of my ways of working. Peers and stakeholders describe me as an honest, personable, and skilled communicator that leaves a positive impression. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
years of professional experience
Work History
Smartsitting Nanny AgencyNew York, NY
Backup Nanny
03.2023 - Current
Job overview
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Provided developmentally appropriate activities for children.
- Facilitated language acquisition with vocabulary-rich conversations and age-appropriate language exercises catered to individual needs for bilingual households or ESL learners.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Nexus (Members Only Club)New York, NY
Front Desk Receptionist
05.2023 - 08.2023
Job overview
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Sorted, received, distributed mail correspondence between departments and personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Developed strong working relationships with team members, fostering positive work environment.
AstraZenecaGaithersburg, MD
Global Technical Operations Analytical Associate
05.2022 - 04.2023
Job overview
- Advanced vendor knowledge of system needs for a lean digital uplift initiative by capturing and communicating desired end-user experience
- Identified redundancies through process flow definition sessions to create simplified ways of working
- Enabled better anticipation and planning of group activity by co-leading the creation of an automatic notification system for approaching expiration/requalification dates of reagents.
AstraZenecaDallas, Texas
Manufacturing Standard Work Process Champion
05.2021 - 05.2022
Job overview
- Enhanced safety and quality of 35+ production procedures using Standard Work principles
- Improved consistency and predictability of production procedures via regular Genba walks and process confirmations alongside end-users
- Expanded site Standard Work knowledge via in-person training sessions
- Identified tribal knowledge and eliminated archival information via thorough reviews with end-users and subject matter experts
- Improved end-user morale by creating comfortable lines of communication for Standard Work feedback
- Created emphasis on safety and quality-critical steps using new symbols which were then applied to all relevant production procedures.
Education
University of GeorgiaAthens
Bachelor of Science from Biology
05.2020
Skills
- Standard Work
- Continuous Improvement
- Process Flow Definition
- Work Prioritization
- LiveChat Messaging
- Data Entry
- Schedule Management
- Multi-line phone talent
- Call Metrics
- Escalation management
- Document Control
- Complaint resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Nexus (Members Only Club)
05.2023 - 08.2023
Backup Nanny
Smartsitting Nanny Agency
03.2023 - Current
Global Technical Operations Analytical Associate
AstraZeneca
05.2022 - 04.2023
Manufacturing Standard Work Process Champion
AstraZeneca
05.2021 - 05.2022
University of Georgia
Bachelor of Science from Biology