Olivia McNichols
...
Tampa,Florida
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk
Union Three
03.2024 - Current
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Handled situations calmly and professionally while following proper protocols.
- Assisted guests with special requests, ensuring comfortable stay and positive feedback.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Server
Tampa Yacht Club
03.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
CNA
Sanford Hospital
01.2021 - 01.2024
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Recorded vitals to monitor patient condition
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Answered call lights to aid patient comfort
- Reviewed patient dietary restrictions, food allergies, and preferences to facilitate appropriate diet
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Observed patients' by checking open wounds and existing conditions
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Supported patients with daily activities and attended to personal hygiene needs
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.
Red Bull Student Marketeer
Red Bull
03.2023 - 12.2023
- Developed strong organizational and communication skills through differing work events.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Offered exceptional customer service to promote company brand.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Server
Mint
11.2021 - 11.2022
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Upheld high sanitation and safety standards while delivering and serving food
- Assisted guests with making menu choices and took note of special requests
- Used POS system to accurately input orders and process payments
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations
- Handled multiple tables at once with high service quality
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Kept hostess team informed of table progression and availability
- Greeted all guests with smile and friendly greeting.
Nanny
Barnes Family
05.2021 - 08.2021
- Drove children to playdates and supervised activities to maintain safety
- Kept toys and play areas neat, clean, and organized
- Conducted fun, engaging, and age-appropriate activities for children
- Maintained constant presence during playful activities to keep children safe
- Learned new households' traditions, routines, and dietary practices quickly
- Established safe environments for play and developed activities to supplement learning
- Handled confidential family matters with discretion to maintain client privacy
- Prepared food and fed children lunch and snacks before main meals
- Safely transported children between school, extracurricular events and medical appointments
- Helped around house with kitchen clean-ups, general tidying and family laundry
- Balanced rest with entertainment and responsibility to regulate schedule of each child
- Taught children study habits and assisted with homework to promote good academic performance.
Guest Services
RagingRivers
05.2020 - 08.2020
- Handled credit cards received from guests for payment of hotel charges and produced proper receipt or confirmation
- Listened, apologized with empathy, presented solutions, and followed through when resolving guest problems
- Generated and analyzed reports to track inventory, payroll, and cash variance
- Monitored reviews and guest service scores to improve guest satisfaction through training, coaching, and problem resolution
- Handled food and serving it.
Education
Currently in school - Nursing
University of South Florida
Tampa, Florida 08.2021 - Current
Skills
OutgoingLeaderPatientResourcefulPositive
Communication Skills
Teamwork
Attention to Detail
Customer Service
Additional Information
Covid-19 vaccination card available upon request
Timeline
Front Desk
Union Three
03.2024 - Current
Server
Tampa Yacht Club
03.2024 - Current
Red Bull Student Marketeer
Red Bull
03.2023 - 12.2023
Server
Mint
11.2021 - 11.2022
Currently in school - Nursing
University of South Florida
08.2021 - Current
Nanny
Barnes Family
05.2021 - 08.2021
CNA
Sanford Hospital
01.2021 - 01.2024
Guest Services
RagingRivers
05.2020 - 08.2020