Dedicated Pharmacy Assistant with experience in pharmacy operations, customer service, and inventory management. Proven ability to support patient care while maintaining compliance with safety regulations and ensuring efficient workflow.
Work History
Pharmacy Assistant
8 Months
Safeway | 08.2025 - 04.2026
Provided exceptional customer service, addressing inquiries about prescriptions and over-the-counter products.
Assisted pharmacists in preparing and dispensing medications accurately.
Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
Maintained cleanliness and organization of pharmacy workspace to comply with safety regulations.
Processed prescription orders efficiently using pharmacy management software systems.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Supported operations with filing, copying and faxing.
Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
Coordinated with insurance companies to resolve billing and reimbursement issues.
Verified patient information to correctly dispense medications.
Input patient information into computer system for prescription orders.
Established and maintained patient profiles, updating organizational database with current information.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Trainer
1 Year 10 Months
Panera Bread | 07.2023 - 05.2025
Prepared and served food items following safety and hygiene standards.
Operated kitchen equipment efficiently to ensure timely meal preparation.
Assisted in inventory management, maintaining stock levels of food supplies.
Collaborated with team members to enhance service delivery during peak hours.
Maintained cleanliness and organization of workstations and dining areas.
Responded promptly to customer inquiries, providing exceptional service experience.
Participated in training new staff on food handling and safety protocols.
Monitored employee performance during training, providing constructive feedback for improvement.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Greeted customers at counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Pharmaceutical Advisory Centre (VAPAC)/ Pharmacy Assistant APS3 at Australian Government DVA - Veterans' AffairsPharmaceutical Advisory Centre (VAPAC)/ Pharmacy Assistant APS3 at Australian Government DVA - Veterans' Affairs