Olivia Paulsen

• Fostered lasting relationships with customers through effective communication and quick response, resulting in successful retentions.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Cross-trained and backed up another department within our organization.
• Maintained standards of quality, timeliness, productivity and customer service.
• Partnered with management to structure and present customized fee proposals to vendors, leveraging data-driven negotiation strategies to support retention.

Bottomline Technologies

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Handled high-volume inbound calls in a fast-paced call center environment.
• Responded proactively and positively to rapid change.

Swiss Knife Shop

• Answered inbound calls to take orders and resolve order issues
• Processed online orders using Order Manager
• Answered live chats in regards to buyer questions
• Answered emails daily regarding buyer questions

• Greeted all customers with a smile
• Kept environment clean at all times
• Completed transactions
• Cash handling
• Ensured all customer needs were fulfilled before exiting the store
• Used shopventory to add new items into inventory
• Answered phones to help customers with their needs before visiting.

• Greeted customers and checked them in for appointments
• Assisted Nail technicians with their needs
• Made sure the customers had a warm and welcoming experience by being outgoing and kind
• Used clear communication skills to answer 60+ calls a day to schedule appointments
• Make sure the salon is clean and taken care of
• Return used colors back to their spot

• Led a team of 12 people to make sure the business operates smoothly
• Applied problem-solving and planning skills to create a well-balanced staff schedule
• Found new ways to market the business to increase foot traffic
• Communicate with customers daily
• Ensured daily tasks are delegated fairly and efficiently
• I was able to be the first assistant manager in this location, and I was able to increase demand for Kung Fu Tea by setting up new marketing tactics.

• Greeted customers with enthusiasm and a smile
• #1 Redford food seller for 2 months straight
• Stocked shelves promptly
• Cash handling
• Answered questions on issues with customers' pets to decide if they came to the right place
• Cleaned up all animal messes, dog washing station, and the rest of the store
• Answered customer phone calls