Liv Strawn
Seattle,WA
Summary
Successful Senior Process Improvement Specialist with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Focused on reducing waste by implementing changes in processing based on lean methodology. Driven to monitor performance improvements by developing metrics and tracking systems.
Overview
4
4
years of professional experience
Work History
Senior Process Improvement Specialist
Providence/Swedish - Swedish
05.2023 - Current
- Mentored junior team members on the principles of process improvement, fostering the next generation of innovative problem solvers within the organization.
- Led process mapping initiatives, resulting in a comprehensive understanding of current state workflows and areas for improvement.
- Developed metrics-based reporting systems to provide actionable insights on process effectiveness and efficiency gains.
- Collaborated with cross-functional teams to identify opportunities for process standardization and enhancement.
- Championed Lean Six Sigma methodologies, driving company-wide adoption and fostering a culture of continuous improvement.
Practice Manager
Providence/Swedish - Pacific Medical Centers
04.2022 - 05.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Program Manager
Lehigh Valley Hospital and Health Network - VHP
01.2021 - 01.2022
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Education
Master of Health Administration - Healthcare
Moravian College
Bethlehem, PA05.2021
Bachelor of Arts - English
Millersville University of Pennsylvania
Millersville, PA05.2005
Skills
- Workflow Optimization
- Business Process Management
- Process Mapping
- Customer experience
- Lean manufacturing principles
- Waste Reduction
- Teamwork and Collaboration
- Effective Communication
Timeline
Senior Process Improvement Specialist
Providence/Swedish - Swedish
05.2023 - Current
Practice Manager
Providence/Swedish - Pacific Medical Centers
04.2022 - 05.2023
Program Manager
Lehigh Valley Hospital and Health Network - VHP
01.2021 - 01.2022
Master of Health Administration - Healthcare
Moravian College
Bachelor of Arts - English
Millersville University of Pennsylvania
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