John Williams
Seattle,WA
Summary
Dedicated hospitality professional with a robust background in restaurant management, showcasing a proven track record of adaptability and versatility to excel in diverse roles as operational demands evolve. A strategic leader with a passion for fostering positive work environments and ensuring exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Service Attendant
Amtrak National Railroad
Seattle, WA
01.2024 - Current
- Took charge of the dining car operations on the Empire Builder train, successfully coordinating efforts between front and back of house staff to guarantee a positive dining experience for customers.
- Resolved complaints from customers in a timely manner while maintaining a professional attitude at all times.
- Showcased expertise in providing accurate information on daily train operations and answering questions about stops along the route
- Maintained proper inventory control of food items and followed strict safety guidelines on the Cascades train.
Front of House Manager
Shiku Sushi
Seattle, WA
10.2018 - 11.2023
- Oversaw daily front-of-house operations, including staff management, customer service, and inventory control.
- Proactively filled multiple roles within the restaurant to ensure smooth operations and provide support whenever required.
- Demonstrated expertise in all aspects of talent acquisition, from sourcing to candidate selection, resulting in the successful assembly and retention of a skilled front-of-house team.
- Conducted regular performance evaluations, provided constructive feedback, and facilitated professional development opportunities for team members.
Barista
Caffe Umbria
Seattle, WA
05.2022 - 12.2023
- Established and nurtured strong relationships with regular customers, memorizing preferences and names to create a personalized and welcoming experience.
- Demonstrated expertise in crafting high-quality espresso-based beverages, ensuring consistency and excellence in every cup.
- Ensured a clean and inviting cafe environment by monitoring cleanliness standards, organizing displays, and addressing customer inquiries promptly.
Front of House Trainer
Hops N Drops
Maple Valley, WA
09.2017 - 11.2018
- Actively contributed to the promotion of the company's brand and identity by emphasizing key values, service principles, and customer-centric approaches during training sessions, ensuring that new team members embodied the company's culture.
- Conducted skill assessments for trainees, providing constructive feedback and additional coaching to enhance performance.
Education
Some College (No Degree) - Sociology
Western Washington University
Bellingham, WASkills
- Customer Service Excellence
- Team Leadership
- Training and Development
- Relationship Building
- Crisis Management
- Inventory Management
- Collaboration and Teamwork
- Scheduling Staff
Certification
- Class 12 MAST permit
- Washington State Food Worker License
Timeline
Lead Service Attendant
Amtrak National Railroad
01.2024 - Current
Barista
Caffe Umbria
05.2022 - 12.2023
Front of House Manager
Shiku Sushi
10.2018 - 11.2023
Front of House Trainer
Hops N Drops
09.2017 - 11.2018
Some College (No Degree) - Sociology
Western Washington University
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