Livia Arapi
Boston,MA
Summary
Front Desk Professional with over 6 years of experience in customer service and administrative support, skilled in creating welcoming environments and enhancing client satisfaction. Proficient in phone handling, documentation, and Microsoft Office, with a strong emphasis on teamwork and attention to detail. Dedicated to improving resident and guest experiences through effective communication and meticulous service delivery.
Overview
4
4
years of professional experience
Work History
CONCIERGE/ FRONT DESK
Springhouse Senior Living
10.2022 - 03.2023
- Answer and direct calls, ensuring efficient communication for residents and guests.
- Greet visitors warmly, enhancing guest satisfaction and resident comfort.
- Maintain accurate records, supporting emergency readiness and resident safety.
- Collaborate with team to streamline front desk operations, improving service delivery.
- Manage front desk operations, enhancing resident experience through efficient communication and meticulous recordkeeping.
- Streamline emergency procedures for swift response.
FRONT DESK
Cryo 23
08.2019 - 03.2020
- Managed incoming calls, enhancing customer satisfaction through prompt service.
- Maintained a clean and welcoming environment, boosting client comfort.
- Delivered excellent customer service, resolving issues efficiently.
- Greeted customers warmly, improving first impressions and client retention.
CASHIER
CVS
09.2018 - 07.2019
- Assisted customers with purchases, enhancing satisfaction and loyalty.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Arranged and faced products to maximize visibility and accessibility.
- Provided support to customers, resolving inquiries efficiently.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Maintained accurate cash handling and resolved customer inquiries efficiently.
Education
Certificate - Medical Assistant
Boston Career Institute
Brookline, MAUmass Boston
05.2023
PREREQUISITE FOR NURSING -
Quincy College
06.2022
HIGH SCHOOL DIPLOMA -
Dedham High School
Dedham06.2019
Skills
- Customer Service
- Receptionist
- Cleaning
- Phone Handling
- Documentation
- Microsoft Office
- Microsoft Word
- Problem Solving
- Team Collaboration
- Data Entry
- Multi-tasking
- CPR certified
- Phlebotomy
- Injections
- EKG
- Vitals
Languages
English
Albanian
Timeline
CONCIERGE/ FRONT DESK
Springhouse Senior Living
10.2022 - 03.2023
FRONT DESK
Cryo 23
08.2019 - 03.2020
CASHIER
CVS
09.2018 - 07.2019
Umass Boston
PREREQUISITE FOR NURSING -
Quincy College
HIGH SCHOOL DIPLOMA -
Dedham High School
Certificate - Medical Assistant
Boston Career Institute