Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Livia Belkova

Pittsburgh,PA

Summary

Creative highly organized tourism professional with 10+ years experience in a busy touristic destination with a proven ability to work fully remotely with a minimal supervision in a multicultural and multilingual team. Friendly leader, enthusiastic team player and empathetic active listener with a passion to exceed customer expectation. Ability to multitask and solve problems. Eager to learn new skills. Open to new opportunities and career path.

Overview

17
17
years of professional experience

Work History

Street / Reportage Photographer

Self-employeed
09.2020 - Current
  • Several volunteering projects and gigs.
  • Jury member at Istanbul Street Photography Festival 2020.
  • Helped to organize and was a member of the International Street Photographers Meeting in Istanbul, 2021.
  • Traveled the world from my home country (Slovakia) for the purpose of building my photography portfolio and maintaining a healthy relationship with my partner from the USA during the long immigration process (Iceland, Barcelona, Vienna, Budapest, Istanbul, NYC,...).

Testing Centre Coordinator / Administrator

MEDIREX a.s.
01.2022 - 06.2022
  • Provided COVID testing support services, ID control and administrative assistance.
  • Served as frontline resource for patients to answer questions and requests related to testing and COVID.
  • Entered data, generated reports, and produced tracking documents.

Chief Representative of Travel Agencies

TIP travel a.s., MINA travel
05.2011 - 10.2019
  • The primary point of contact in Turkish Riviera for the Slovak and Czech travel agencies and Turkish partner travel agency.
  • Managed the smooth vacation of large groups of clients.
  • Day-to-day leadership of my team of tour guides, representatives and Slovak entertainment staff in hotels, oversaw the entire tour operation and made sure that everything runs smoothly.
  • Trained new guides and representatives, coached and supervised team members.
  • Coordinated the logistic (transfers to/from the airports and hotels, daily tours, ...).
  • Involved in planning, development and promotion of new tour products.
  • Handled any issues or emergencies that arose during vacations or tours, provided quick and effective solutions.
  • Conducted regular meetings with clients in their hotels, provided detailed and accurate information about the country, local customs and safety precautions, promoted and sold tours.
  • Facebook fan page administrator and content creator.

Representative of Travel Agency in Turkey

TIP travel a.s.
06.2008 - 10.2010
  • Greeted guests at the airport, guided their transfer to hotels and back to the airport at the end of their vacation, assisted with check-in & check-out, provided them with hotel services information in their native language, conducted regular face-to-face meetings in their hotels and promoted tour packages provided by the local partner travel agency.
  • Provided customer support via telephone or in person, handled complaints quickly and professionally.
  • Led guided tours providing historical and cultural information about various landmarks and attractions.

Resort Entertainer in Turkey

TIP travel a.s.
06.2007 - 09.2007
  • Promoted resort entertainment activities to guests in their native language (Slovak)
  • Organized creative kids' activities (especially painting and crafts).
  • Painted henna tattoos for guests.
  • Position of a guest relation for Slovak clients. Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests during their vacation.

Education

M.D. - Political Science

Matej Bel University
Banska Bystrica, Slovakia
05.2011

Licensed Tour Guide - Tourism And Hospitality

V.A.J.A.K
Trencin, Slovakia
03.2008

Skills

  • Photo editing
  • Critical thinking
  • Active listening
  • Work ethic
  • Attention to detail
  • Problem-solving
  • Visual storytelling

Languages

Slovak
Native or Bilingual
Czech
Full Professional
English
Professional Working
Turkish
Limited Working

Timeline

Testing Centre Coordinator / Administrator

MEDIREX a.s.
01.2022 - 06.2022

Street / Reportage Photographer

Self-employeed
09.2020 - Current

Chief Representative of Travel Agencies

TIP travel a.s., MINA travel
05.2011 - 10.2019

Representative of Travel Agency in Turkey

TIP travel a.s.
06.2008 - 10.2010

Resort Entertainer in Turkey

TIP travel a.s.
06.2007 - 09.2007

M.D. - Political Science

Matej Bel University

Licensed Tour Guide - Tourism And Hospitality

V.A.J.A.K

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Livia Belkova