Part Time Bookstore Associate
Ozarks technical community college
Springfield, MO
06.2023 - 12.2024
- Listened to customer interests and needs and matched with suitable books and related products.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Monitored and reordered supplies necessary for daily operations.
- Contributed to social media content to engage with customers.
- Managed online book orders and ensured timely shipping and customer satisfaction.
- Shared knowledge about books with customers to influence purchases.
- Processed customer transactions quickly and efficiently, ensuring a positive shopping experience.
- Helped customers by answering questions and locating merchandise.