Livia Goforth
Lorain,OH
Summary
Dynamic and dedicated professional with extensive experience in customer service and safety protocols at Cedar Point Amusement Park. Proven ability to resolve issues effectively while maintaining high standards of service. Skilled in emergency response and team collaboration, ensuring guest safety and satisfaction in fast-paced environments. Committed to excellence and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ride Operator
Cedar Point Amusement Park
Sandusky, OH
04.2025 - 07.2025
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Kept up-to-date on new developments related to ride operations through training sessions and manuals.
- Assisted with loading, unloading, and securing passengers on rides.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Greeted customers upon arrival at the entrance gates.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Maintained cleanliness of rides and surrounding area.
- Performed regular tests on rides and documented results accurately.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Verified rider height requirements for each attraction prior to boarding.
- Collaborated with team members to ensure smooth operation of all attractions.
- Responded quickly in emergency situations following established protocols.
- Monitored guest behavior while riding attractions.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Customer Service Representative
AutoZone
Lorain, OH
01.2025 - 04.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Lifeguard
Lorain County Metro Parks
Lorain, OH
03.2023 - 08.2024
- Reported any unsafe conditions or suspicious activity to management immediately.
- Performed regular cleaning and maintenance of pool equipment.
- Performed emergency rescues when necessary.
- Issued warnings when appropriate for violations of beach policies or safety regulations.
- Displayed excellent customer service skills by providing courteous assistance to guests.
- Conducted daily inspections of lifeguard equipment such as buoys, tubes, first aid kits.
- Supervised patrons engaging in recreational activities at the beachfront area.
- Responded quickly and calmly to any emergencies that may occur while on duty.
- Trained new employees on proper techniques for responding to water-related emergencies.
- Communicated with other lifeguards regarding swimming area conditions and emergency situations.
- Performed rescue operations in response to distressed swimmers in an efficient and timely manner.
- Assessed beach conditions and identified potential hazards to swimmers.
- Kept updated knowledge of weather forecasts and changing sea conditions.
- Instructed swimmers on beach safety rules, regulations, and procedures.
- Provided medical assistance as needed to injured persons until emergency services arrived on the scene.
- Utilized radio communication systems effectively when necessary during rescues or emergencies.
Education
Still in High School -
Clearview High School
Lorain, OH05-2026
Skills
- Safety procedures
- Customer service
- Emergency response
- Team collaboration
- Time management
- Team Training
- Self motivation
- Flexible schedule
- First aid and CPR
- Problem solving
- Attention to detail
- Communication skills
Certification
- CPR Certification
- First Aid Certification
Timeline
Ride Operator
Cedar Point Amusement Park
04.2025 - 07.2025
Customer Service Representative
AutoZone
01.2025 - 04.2025
Lifeguard
Lorain County Metro Parks
03.2023 - 08.2024
Still in High School -
Clearview High School
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