Livia Lima
Charlotte,NC
Summary
Seeking a challenging position in organizational planning where my years of dedicated professional experience and of proficiency in various work domains can contribute to the efficient functioning of a dynamic environment. Adept at administrative management, I aspire to lead while remaining open to demonstrating followership to successfully accomplish tasks. Known for problem-solving, planning, and providing optimal assistance, I am committed to increasing productivity and relieving the workload of managerial staff. Proven efficiency any computer software program of office filing system
Overview
14
14
years of professional experience
Work History
Fleet Service Agent
American Airlines
02.2024 - Current
- “ I am an Ramp Agent with almost 2 years of experience in loading and unloading cargo, operating ground support equipment, and providing exceptional customer service. I have an excellent safety record and have received multiple training for my efficiency and attention to detail. I am highly skilled in working with airlines and airport personnel, and I am committed to ensuring that all operations are completed on time and with the highest quality.”
- Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
- Ensured optimal fleet utilization by effectively allocating resources based on operational requirements.
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Deiced aircraft and guided to proper gate and runway positions.
Examined cargo and freight shipments to check goods' condition.
Manager Operator
BR CAFE
04.2023 - 08.2024
- Established strong communication channels between departments for seamless coordination throughout the manufacturing process.
- Maintained organized work area by cleaning and removing hazards.
- Elevated employee morale through attentive leadership, open communication channels, and fair recognition of individual achievements.
- Provided on-the-job training to newly hired workers and team members, Targeting aiming to improve customer satisfaction.
- Maintained a safe work environment through rigorous adherence to safety protocols and proactive identification of potential hazards.
- Worked closely with quality assurance teams to analyze customer complaints and implement corrective actions as needed to maintain high levels of customer satisfaction.
- Improved production efficiency by implementing streamlined processes and optimizing equipment usage.
CEO/Manager
QUEEN SERVICE LLC
10.2017 - 03.2023
- Approach to the customer so that I can understand what their needs are.
- Provide the best customized service tailored to each client’s profile.
- Negotiate prices and payment methods and collect money into accounts.
- Keep records of collections and disbursements and ensure accounts are balanced.
- Schedule and event management.
- Training new staff.
- Manage workflow and service efficiency and quality.
- Communicate with customer (homeowners) to provide excellent service.
- Make a weekly inventory of products and equipment.
- Provide products and equipment to the staff.
HOSTESS- ASSISTANT (Part Time)
RIOS STAKEHOUSE
06.2021 - 10.2022
- Manage workflow.
- Insured quality service for customers.
- Cleaned and organized the waiting area.
- Delegated tasks to some of the staff.
- Answered phones and processed reservations.
SECURITY SUPERVISOR OF WORKLOAD
Qualisegnma-Mozambique LDA
01.2012 - 01.2016
- Manage and guided my team.
- Controlled the use of material.
- Enforced security safety work rules.
- Trained new staff.
Education
Bachelor’s - Business Administration And Management
UNIVERITY OF THE HOLY SPIRIT - UNESC
ESPIRITO SANTO - BR12.2012
Technical Security Safety Certified. - OSHA (Technical Security Safety Certified)
CETEC - TECHNICAL EDUCATION CENTER
ESPIRITO SANTO - BR02-2007
Skills
- Language Proficiency: Trilingual in English, Spanish and Portuguese
- Time Management: Demonstrated ability to effectively manage time, prioritizes tasks, and meets deadlines
- Education and Training: Background in education and training, with a commitment to continuous learning and professional, development
- Communication: Excellent communication skills, both verbal and written, fostering clear and effective interactions
- Customer and Personal service: Proven track record in providing exceptional customer and personal service, ensuring client satisfaction
- Fast Learner: Quick learner with the ability to adapt to new concepts technologies, and industries
- Dependability: Reliable and dependable consistently delivering high quality work and meeting expectations
- People Person: Possesses strong interpersonal skills, creating positive connections whit colleagues and clients
- Attention to detail: Meticulous attention to detail, ensuring accuracy and precision in all tasks
- Flexibility: Flexible and adaptable in various work environments, able to navigate change and unexpected challenges
- Teamwork: Collaborative team player contributing actively to grup goals and fostering a positive team environment
Timeline
Fleet Service Agent
American Airlines
02.2024 - Current
Manager Operator
BR CAFE
04.2023 - 08.2024
HOSTESS- ASSISTANT (Part Time)
RIOS STAKEHOUSE
06.2021 - 10.2022
CEO/Manager
QUEEN SERVICE LLC
10.2017 - 03.2023
SECURITY SUPERVISOR OF WORKLOAD
Qualisegnma-Mozambique LDA
01.2012 - 01.2016
Bachelor’s - Business Administration And Management
UNIVERITY OF THE HOLY SPIRIT - UNESC
Technical Security Safety Certified. - OSHA (Technical Security Safety Certified)
CETEC - TECHNICAL EDUCATION CENTER
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