Livia Nogueira
West Hartford,CT
Summary
Dedicate Small Business Owner with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Cleaner Technician
Many Employers
Connecticut. USA
08.2014 - 03.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Physics Teacher
Colegio Vasco Dos Reis Goncalves
Jardim Inga. GO
07.2012 - 07.2014
- Encouraged critical-thinking to understand reasoning behind physics formulas.
- Facilitated hands-on learning by creating and supervising laboratory activities and discussions.
- Instructed students in content-specific knowledge and skills to heighten trajectory of academic and career success.
- Served as a mentor for new teachers within the department, providing guidance on effective teaching strategies and classroom management techniques.
Mathematics Teacher
Colegio Vasco Dos Reis Goncalves
Jardim Inga. GO
07.2012 - 07.2014
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
Finance Assistant
Centro De Tratamento Intensivo Ltda
Asa Sul. Brasilia. DF
09.2011 - 05.2012
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Ensured compliance with regulatory requirements through meticulous record-keeping and reporting practices.
Administrative Assistant
Centro De Tratamento Intensivo Ltda
Asa Sul. Brasilia. DF
12.2008 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Professor of Physics
Uniao Do Recanto Prestadora De Servicos Educaciona
Recanto Das Emas. DF
04.2005 - 02.2008
- Collaborated with interdisciplinary research teams, leading to groundbreaking discoveries and publications in prestigious journals.
- Provided constructive feedback on student research projects, guiding them towards successful completion and presentation of their work.
- Championed diversity within the department by advocating for equitable hiring practices, mentorship opportunities, and inclusive curricula design.
Owner
Better Cleaning LLC
Connecticut. USA
04.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Volunteer Literacy Teacher
Governo Do Distrito Federal
Recanto Das Emas. Brasilia. DF
01.2004 - 07.2004
- Supported struggling readers with targeted interventions, leading to significant progress in their literacy development.
- Facilitated small group instruction tailored to meet individual needs of each learner while addressing varying abilities within the classroom setting.
- Established a positive classroom environment that fostered collaboration, mutual respect, and enthusiasm for learning among students.
- Enhanced reading comprehension levels by implementing diverse teaching strategies and individualized learning plans.
- Promoted critical thinking skills by guiding students through text-based inquiries and open-ended discussions, deepening their understanding of complex texts.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Used positive reinforcement and provided clear feedback to help students succeed.
Recepcionist
Equipe Comercio E Servicos S/A
SCS Qd 02 Bloco C Numero 99 Sala 114. Brasilia. DF
01.2000 - 02.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
Bachelor of Science - Physics Teacher Education
Universidade Catolica De Brasilia
Taguatinga. DF12.2011
Skills
- Planning and execution
- Business management and development
- Business growth and retention
- Staff hiring
- Decision-Making
- Marketing Strategies
- Calendar Management
- Business Growth Initiatives
- Staff training/development
- Hiring and Onboarding
- Policy Development and Enforcement
www.bettercleaningllc.com
Small business to clean residential and commercial places
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Owner
Better Cleaning LLC
04.2019 - Current
Cleaner Technician
Many Employers
08.2014 - 03.2019
Physics Teacher
Colegio Vasco Dos Reis Goncalves
07.2012 - 07.2014
Mathematics Teacher
Colegio Vasco Dos Reis Goncalves
07.2012 - 07.2014
Finance Assistant
Centro De Tratamento Intensivo Ltda
09.2011 - 05.2012
Administrative Assistant
Centro De Tratamento Intensivo Ltda
12.2008 - 09.2011
Professor of Physics
Uniao Do Recanto Prestadora De Servicos Educaciona
04.2005 - 02.2008
Volunteer Literacy Teacher
Governo Do Distrito Federal
01.2004 - 07.2004
Recepcionist
Equipe Comercio E Servicos S/A
01.2000 - 02.2003
Bachelor of Science - Physics Teacher Education
Universidade Catolica De Brasilia